Job Details
Department

Customer Success

Location

Louvain-la-Neuve, Belgium

Length

Minimum 3 months; starting as of January 2022

ELIUM

We are the European leader in Knowledge Sharing solutions. Founded in 2007 in Belgium, our company provides a knowledge-sharing platform to over 120 organisations. Find out more by visiting our dedicated page.

The topic of knowledge-sharing has really been booming over the past years. Organisations are understanding more and more the value of making knowledge easily available, accessible and actionable. Our Customer Success team is there to support, advise and guide our customers.

Are you interested in gaining hands-on experience in a young and friendly environment? Keep on reading!

THE TEAM – CUSTOMER SUCCESS

You’ll be working with Charlotte & Patrick, and together your mission is to deliver outstanding care and service to our customers. They will both be there for you to support and teach you all the ropes of the job.
The team advises and guides a wide range of customers, ensuring they implement the platform successfully, adopt it widely and derive ongoing business growth from their Elium use.

THE MISSION

As an intern in the Customer Success team, your mission is to handle customer’s queries in a timely manner, animate our community and give a hand wherever extra help is needed. As such, you’ll actively contribute to the satisfaction of our customers while learning the ins and outs of customer success.

THE JOB

Handle our client’s issues/problems via our dedicated support platform
Respond to our clients’ queries in a timely manner by answering questions, educating and sharing relevant resources
Prepare & manage the onboarding flow and training of new customers (possibly even deliver part of the training depending on affinities and needs)
Follow up with customers on their project -via phone, email, video conference- and schedule appointments whenever necessary with the Customer Success Coach
Help in the organisation of customer dedicated events like our User Club or our Knowledge Corner
Accurately enter and update client information in our operating systems (Startdeliver)
Complete our FAQ’s (Frequently Asked Questions) to educate our prospects and customers over the most recurring issues or questions
Show autonomy and proactivity in organising your job and in finding the most effective way to cater to our client’s needs
Proactively share market feedback, ideas and practices to other teams

WHAT WILL YOU LEARN?

WITHIN 1 MONTH, YOU’LL

Learn about our company, our product and the different teams we have at Elium
Discover the realities of a start-up (agile methodologies, flat organisation,…)
Dive right into the customer success field and quickly start developing an understanding of how we collaborate with our customers
Shadow your colleagues in their day-to-day life to learn from the best!

WITHIN 3 MONTHS, YOU’LL

Have a clear understanding of how a Customer Success team & a SaaS (software as a service) company operate
Develop your project management skills as well as your customer orientation (empathy, listening, service-orientation)

ABOUT YOU

You are currently studying business / marketing / sales / communication
You are sociable and service oriented; you enjoy interacting with others
You have a team-player attitude
You are intellectually curious and a fast-learner
You are a problem-solver
You have excellent speaking, writing and presentation skills
You read, speak and write French and English fluently

PERKS

The opportunity to join a young and dynamic company
Working in a team of open-minded, smart and happy people
Opportunity to work remotely (partly at least)

We strongly live by the values of trust, transparency, passion, creativity, autonomy, collaboration, boldness, humility, fun, work-life balance and diversity across all our teams and our whole ecosystem of customers and partners.

PRACTICAL INFORMATION

Where? Axispark, Rue Emile Francqui 1, 1435 Mont-Saint-Guibert, BELGIUM
Length? Minimum 3 months; starting as of January 2022
Any questions? Feel free to get in touch with us via [email protected] or a call at +3210235930.
Want to apply? Send us your CV & a short introduction text via [email protected] and we’ll get back to you!