Capture. Pull procedures, policies, runbooks and know-how from the systems you already run – or import via Markdown. With a little help from AI.
Trusted knowledge
for your people and your AI.
Elium gives Global Operations, Customer Service and IT answers they can trust. One governed source of truth, kept current and ready for every team and AI agents.
European by designSaaS & Private cloudISO 27001Used by 1,200+ teams
Global leaders to growing teams, turning knowledge into answers with Elium
AI adoption is accelerating.
The price of ungoverned knowledge is rising faster.Elium understands your knowledge and what your business needs from it.
One source of truth.Verified, current and governed – for your people and your agents alike.
Permission-aware.People and AI agents see only what they’re meant to.
Observable.Every answer tracked – served, missed or at risk.
Self-auditing.Drift and gaps are flagged and routed to an owner, with a human in the loop.
Who is Elium for
Built for the teams who own the answers, scalable across the org.
The same governed source, shaped to what each team actually does – from procedures on the floor to intelligence in the boardroom. What works for one team scales to the rest.
Global Operations
Operating knowledge that stays current at every site – SOPs, specs, handovers – in every language.
Customer Service
Approved answers your team can trust – macros, refunds, policy – consistent across agents, AI copilots and self-service.
IT Support
Resolution knowledge that compounds – runbooks, post-mortems, configs – a fix written once deflects the next ten.
AI & Data
A governed source your AI can stand behind – policies, specs, lineage – accurate, audit-ready, never hallucinated.
Strategy & Research
Living market intelligence – analyst feeds, research, reports – signal reaching decision-makers before the call, not after.
Not sure where you fit?
We’ll show where your knowledge is at risk and the highest-value place to start.
How Elium works
The trusted knowledge platform
Elium turns scattered know-how into one governed source, kept current by its owners, so every one of those teams – and every AI agent – answers from the same place.
Keep it accurate. When something goes stale or a gap shows up, it’s flagged and routed to the owner, who verifies the fix – so the source stays correct.
Serve people and AI agents. The right answer in every hand – and every agent – in the flow of work, in their language.
Integrate
Bring trusted knowledge into the tools your teams already use.
Our commitments
Why the most demanding teams trust us.
Plenty of tools can store documents. Far fewer can be trusted with the knowledge your organisation runs on – we have, for over a decade.
Your knowledge stays yours.
Import and export in Markdown and other open formats, plus a full API. Your knowledge stays portable and yours – never locked in.
How we’re built →
People before software.
Software doesn’t change how people work – people do. Forward-Deployed Engineers and Customer Success Managers make it stick.
See our deployment services →
Independent and sovereign.
Independently owned and model- and vendor-agnostic. Run it in our cloud, your private VPC or on-prem, as your rules require.
About our company →
European and secure.
Based in Belgium, ISO 27001 certified, GDPR-compliant – trusted from L’Oréal and BNP Paribas to the Council of Europe.
See our Trust Center →Our customers
The shift is already happening for our customers
From global enterprises to public institutions – these are the organisations already answering from knowledge they trust.
FAQ
Questions we hearfrom teams choosing a knowledge platform
Connect them to a governed source instead of raw files – one place that keeps knowledge verified, current and permission-aware, then serves it through RAG, MCP, Microsoft Copilot and APIs. That’s the job of a knowledge platform like Elium: your AI agents and AI copilots answer from one trusted, cited source instead of whatever they last indexed.
Beyond storage, look for four things: clear ownership and an expiry date on every document, approval workflows that keep content current, permission-aware access so AI only sees what it should, and native delivery to your AI stack (RAG, MCP, Copilot, APIs). Elium is built around these four – a governed source, not a searchable archive.
Often not. Enterprise AI search indexes the documents you already have – including the out-of-date ones – so it surfaces answers without knowing which are still true. It works best on top of a governed source that keeps knowledge accurate with owners, validity dates and approvals. That governed layer is what a platform like Elium provides, then feeds to your search, agents and AI copilots.
They’re fine for storing documents, but they don’t keep them accurate – content drifts and no one owns it, which gets risky once AI reads it. A dedicated knowledge platform adds the governance layer: ownership, validity dates, approval workflows and AI-ready delivery. Elium runs that layer on top of the tools you already have, so knowledge stays trusted for people and AI alike.
A good one works alongside them. It connects to where your knowledge already lives – SharePoint, Confluence, Microsoft Teams, Zendesk, Salesforce and more – and serves answers back out through RAG, MCP, Copilot and APIs. Elium sits between your existing systems and your AI stack rather than replacing them, so you don’t rip anything out.
At minimum: ISO 27001 certification, GDPR compliance, clear data residency, and deployment options for stricter needs like private VPC or on-premises – knowledge is sensitive, and more so once AI can read it. Elium is ISO 27001 certified, GDPR-compliant and hosted in Europe, with portable, exportable data (Markdown, open formats, full API) so you’re never locked in.
Teams accountable for answers that have to be right – operations, customer service, IT support, AI & data and strategy – plus any team now feeding an AI. They feel stale or scattered knowledge first. It’s why organisations from L’Oréal and BNP Paribas to the Council of Europe run Elium as one governed source, shaped to each team’s work.
The question iswhat your AI reads next.
See it on your own knowledge.
Give your people and your AI one tier of knowledge that’s verified, current and governed – and stand behind every answer they give.