Many front doors
One engine, multiple portals. One for each audience.
Spin up self-service portals for employees, customers or partners (each scoped to the right content), all powered by the same governed knowledge base behind your internal tools.
Search & Distribute
External Portals
Self-service portals for employees, customers and partners. One knowledge engine, many front doors. Visitors browse or ask AI, on a dedicated portal or embedded in the tools you already run.
Find or ask
Browse by category, or just ask AI. Whatever the user prefers.
Visitors browse a structured catalogue or get an instant answer from an AI chatbot, in one unified experience, resolving issues themselves instead of waiting in a queue.
Inside your existing tools
Embed the portal in the tools you already run. Even behind your own login.
Already have a client portal (with invoices, billing and the rest)? Embed your Elium knowledge base right inside it, so people get answers without leaving the tool they're in. It connects to your existing authentication too, so users are recognised automatically: no separate login to manage.
More Than Just Technology.
A dedicated human team committed to helping your project succeed
FAQ
Common questions about external portals
Yes. You can open a single article to people outside your organisation with a public web link in one click, handy for partners, agencies or external staff, and for closer work you can invite external users onto the platform with tightly restricted access, seeing only the content you choose.
Elium runs one knowledge engine behind every front door, so the same governed content powers internal use and external access: no duplicating or re-publishing. Update once, and every audience sees the current version.
Someone opening a public link can read the full article, including embedded files and multi-language content, but can’t reach anything else on the platform. Reactions and comments are hidden from external readers to keep internal discussion private.
Access is governed by space type and user role. Guest accounts are tightly restricted and only see spaces they’ve been explicitly added to, while private and secret spaces stay members-only, so the same permission model that governs employees governs external users.
Yes. Administrators and space coordinators control external sharing, can view and disable any active public link from the admin panel, and can turn the feature off entirely for sensitive platforms.
Give every audience one place to find answers.
See it on your own knowledge.
See how external portals cut support volume, powered by the same governed knowledge as the rest of Elium.