Your success is our priority
Elium is here to help you build a successful knowledge-sharing platform. Empower your organisation to grow, learn, and evolve. We offer stellar support services, a team of experts, and proven onboarding methodologies.
Our approach is trusted by global companies with
Meet our team of experts who bring a combined cross-industry knowledge
Raphaël Liénart
Customer Success Consultant
Sophie Decloux
Customer Success Consultant
Patrick Racz
Technical Consultant
Integrations & Technical Advisory
Nicolas Parvais
Security Manager and DPO
Infrastructure & GDPR
A variety of user-friendly online resources
Online support
Send us your questions or concerns and someone in the team will reply promptly.
Learning centre
Use Learn Platform, to discover Elium at your own pace, with step-by-step instructions.
Community events
Join our online events to share with other Elium’s users around best practices and learnings.
Transparent roadmap
Stay up to date with Elium’s product development roadmap and share your feedback.
Proven deployment methodologies that work for any type of business
Based on key learnings from deploying Elium in a diverse range of business environments, we have created FAST and ADOPT methodologies. FAST is designed for teams that need rapid implementation. ADOPT offers a more gradual implementation process for large-scale knowledge projects.
Whichever method you choose, you’ll always have the support of a dedicated customer success coach who will guide you through your software deployment journey.
FAST
Rapid Implementation
For small-sized projects and teams
Aimed at meeting your defined objectives
Platform ready in 8 weeks
Learning on the go
Staying autonomous
ADOPT
In-depth, 360° implementation
For company-wide implementations
Defining together the strategic goals
Change Management included
Multiple trainings with users
Guidance for enabling internal adoption
FLEX
An adapted approach, that we co-design
We mix your needs with our
extensive expertise, to ensure
you have what it takes to succeed.
elium
The Gold Plan - a special care service for Enterprise clients
Elium is easy to use, flexible and beyond secure. If you require additional technical and security guidance or on-demand platform personalisation, choose the Enterprise Plan and add on top of it the Gold Offer.
You will be assigned a dedicated consultant to tackle even the most complicated requirements.
Discover our plans Book a demoTailored guidance to support you even after Elium is implemented
Are you worried about your project’s success after the deployment phase? We’ve got you covered. With transverse expertise, our team is ready to guide you on a diversity of change management, user engagement and technical topics.
Learning Webinars
Clean-up Package
Co-creation Workshops
Satisfaction Reporting
Content Migration
Technical Services
Just ask our community of happy clients
Frequently asked questions
Elium offers two proven methodologies: FAST, designed for teams that need rapid implementation, and ADOPT, which provides a more gradual implementation process for larger organisations. Both are based on key learnings from deploying Elium across a diverse range of business environments.
Elium offers online support for questions and concerns, a Learning Centre with step-by-step instructions, community events with other Elium users, and a transparent product roadmap. A dedicated team of Customer Success and Technical Consultants is also available.
Yes, Elium has a dedicated Security Manager and DPO (Data Protection Officer) on the team who covers infrastructure and GDPR requirements. This means organisations can rely on Elium for expert guidance on data protection and compliance from the start.
Elium provides a Learning Centre where you can discover the platform at your own pace with step-by-step instructions. You can also join online community events to share best practices and learnings with other Elium users.
Elium’s approach is trusted by global companies, with the vast majority of clients choosing to continue with Elium year after year. This reflects Elium’s commitment to customer success through dedicated support, proven methodologies, and a team of cross-industry experts.