After Action Review
Debrief projects and events with a structured review — so lessons are captured and acted on.
Your team creates knowledge every day — troubleshooting guides, process docs, onboarding checklists. Most of it ends up scattered, half-finished, or impossible to find three weeks later.
These templates fix that. Each one gives your team a clear structure to follow, so the right information gets captured from the start — and Elium’s AI can surface precise answers from it afterwards. Browse the collection below and use any template as-is or adapt it to your workflow.
Debrief projects and events with a structured review — so lessons are captured and acted on.
Capture proven methods in a structured, searchable format — so expertise scales across your organisation.
Structure the first 90 days so every new customer reaches value on the same predictable timeline.
Structure internal policies so every employee can find, understand, and follow them consistently.
Structure organisational knowledge into searchable, governed wiki articles that teams actually use.
Document competitor moves so your sales and strategy teams respond with full context.
Build structured competitor profiles — so intelligence is shared, current, and actionable across teams.
Document research findings so insights reach product, design, and strategy teams consistently.
Plan review cycles and assign owners so knowledge base content stays accurate and current.
Document complaints, track resolution, and identify recurring patterns to improve service quality.
Give support teams a single source of approved answers — so customers get consistent, accurate responses.
Define project scope, deliverables, and stakeholders — so every team starts aligned from day one.
Record decisions with context, rationale, and owners so teams remember what was decided and why.
Structure company policies, benefits, and workplace guidelines so employees find answers without asking HR.
Define when, how, and to whom support issues escalate — so nothing stalls between tiers.
Capture key takeaways from industry events so insights reach your entire team, not just attendees.
Capture decisions, actions, and attendance from governance meetings — so nothing agreed is lost or forgotten.
Standardise how your organisation advertises internal roles — so employees discover opportunities before they go external.
Structure regular updates for your organisation — so employees stay informed without drowning in email.
Document proposed IT changes with risk assessment and approvals — so nothing goes live without review.
Standardise how your IT team documents service disruptions — from detection to root cause and resolution.
Document how your IT team performs routine tasks — so every step is repeatable and auditable.
Structure how your IT team diagnoses and resolves recurring issues — from symptoms to resolution.
Assess your knowledge base for gaps, outdated content, and governance health — systematically.
Set writing standards so every knowledge base article is clear, consistent, and easy to find.
Structure the transfer of critical expertise so institutional knowledge stays when people leave.
Capture what worked, what failed, and what to change — so the next project starts smarter.
Compile competitive and market insights into a weekly digest your leadership team actually reads.
Structure every meeting with clear topics, time slots, and owners — so discussions stay focused and productive.
Document network topology, IP schemes, and firewall rules so infrastructure knowledge survives team changes.
Structure the first 90 days for every new hire — so onboarding is consistent, complete, and nothing falls through.
Manage employee departures so critical knowledge is captured and access is revoked on schedule.
Map how work flows through your organisation — so every team follows the same steps in the same order.
Give support agents a single reference card per product — specifications, common issues, and resolution steps.
Transfer project knowledge so the receiving team starts with full context, not assumptions.
Run structured retrospectives that turn project experience into actionable improvements for the next one.
Standardise inspections so every site and shift applies the same quality criteria consistently.
Communicate product updates so every stakeholder understands what changed, why, and what to do next.
Standardise greetings, troubleshooting flows, and closings so every agent delivers consistent service.
Give support agents a consistent process for handling returns and refunds across all channels.
Structure your proposal answers so every submission is complete, consistent, and on time.
Identify, score, and track operational risks so your team addresses threats before they become incidents.
Equip every sales rep with the same proven approach to messaging, objection handling, and closing.
Capture how your team won key deals — so the playbook is shared and reps learn.
Document, triage, and resolve security events so your team responds consistently under pressure.
Structure solutions your service desk knows — so agents resolve faster and users help themselves.
Assess team competencies and knowledge gaps so development efforts target what matters most.
Document prerequisites, installation steps, and validation checks for every software deployment.
Standardise recurring procedures so every team member follows the same steps, regardless of location.
Set objectives and track key results — so every team stays aligned on what matters most.
Structure system guides and setup instructions so technical knowledge stays accurate and findable.
Structure training modules with objectives, content, and assessments so learning is consistent and reusable.
Elium offers templates organised into eight categories: IT Support and Service Desk, Customer Service and Support, Operations and Processes, HR and Onboarding, Sales and Business Development, Knowledge Management and Governance, Meetings and Collaboration, and Market Intelligence and Research. Each template includes pre-defined structured fields and body sections tailored to the use case.
Yes. Every template is a starting point. Admins and Knowledge Managers can add, remove, or reorder structured fields (dates, tags, user references), edit body sections, adjust permissions, and set which teams can access the template. You can also create entirely new templates from scratch if none of the existing ones fit your workflow.
Templates make your knowledge structured, which makes it findable. Once a template is filled in and published, Elium’s AI can retrieve specific answers from it. For example, an engineer can ask “Have we seen this database timeout error before?” and the AI surfaces matching incident reports with root causes and fixes — instead of returning a list of documents to read through.
No. Creating a template in Elium takes a few minutes and requires no coding or custom development. You choose which structured fields to include (such as date, category tag, or owner), define the body sections, set permissions, and publish. Team members can then create content from the template in one click from anywhere in the platform.
The most widely used platforms for structured knowledge templates include Confluence, Notion, SharePoint, and Elium. Confluence and Notion offer broad workspace flexibility but limited governance controls. SharePoint integrates with Microsoft 365 but requires significant configuration to manage templates effectively. Elium combines structured templates with AI-powered retrieval, role-based permissions, and enterprise governance — making it well suited to organisations that need their knowledge to stay findable, up to date, and connected to AI systems.
A template captures knowledge in a structured document — fields at the top, body sections below. A Decision Tree structures that same knowledge as an interactive, branching flow that guides users through conditional steps. Some use cases work well as either format: an IT troubleshooting guide can be a static template for reference or a Decision Tree that walks a support agent through diagnostic questions to reach the right resolution.