Find a plan that's right for you

Team and Corporate plans are paid by credit card. For our Enterprise plan, we provide direct invoicing. The providers we trust to support these billing processes are Chargebee and Stripe.

Absolutely! We provide a free trial period at the end of which you may choose to subscribe to a paid subscription. Only then will you be asked to provide your billing details. You can stop at anytime if you are not satisfied with the service.

As an admin, yes you can change or cancel your plan at any time from your billing settings. When you upgrade, you are charged the difference between the two plans. When ending a subscription, you may cancel as per Elium’s with a notice period which varies depending on the chosen plan.

Yes, we provide discounts for educational and non-profit organisations as we love supporting such initiatives. Get in touch with our team for specific conditions.

Our Customer Success teams have built a decade of strong experience in successfully deploying Elium within medium and large organisations. Essentially our Corporate offering provides you with the onboarding essentials and basic support to make your deployment a success, while our Enterprise services will give you access to priority handling and advanced services often required in wider-scale deployments.

Absolutely! We provide a free trial period at the end of which you may choose to subscribe to a paid subscription. Only then will you be asked to provide your billing details. You can stop at anytime if you are not satisfied with the service.

For Enterprise plans, we commit to an SLA of 99.5% guaranteed platform uptime per user per month and a 24-hour support response time for critical incidents. Our availability logs since 2008 show a measured uptime beyond 99.95% and a less than 2-hour response time. For other plans and support requests, we commit to a best-effort service.

Within your Elium environment you can store documents and files of any format. To make sure that there is enough storage for all our customers and their users, we may limit the amount of data you can save depending on your type of contract and number of users. We’ve made sure that almost all customers have plenty of disk space when our solution are used normally (currently we book 500GB per platform). You can always request the actual size of your data storage from our service desk.

If we detect that your organization structurally saves more data than we consider to be fair and normal, we’ll contact you to discuss storage options. It’s possible to expand your storage and, if appropriate we will only charge a maximum of publicly available cloud storage charges of our hosting facilities plus 20%.

You have the ability to export content through Elium’s API at any time. Once you subscribe to a paying plan, you can request through our support for an export of all your content and metadata in a standard format. When ending your trial period or ending a paid subscription, your data is then entirely deleted from our servers.

No. We believe Software-as-a-Service is today’s most efficient and reliable way for organisations to deploy business software whatever their size. Our SaaS offering allows you to start small, scale quickly and more importantly focus on what matters most: delivering business value to your users. We take care of the rest.

Our Customer Success teams have built a decade of strong experience in successfully deploying Elium within medium and large organisations. Essentially our Corporate offering provides you with the onboarding essentials and basic support to make your deployment a success, while our Enterprise services will give you access to priority handling and advanced services often required in wider-scale deployments.

YES. We have a process related to logging and tracing. On an application level, we produce audit logs for all activity, ship logs to Datadog for analysis and use S3 for archival purposes. All actions taken on production consoles or in the Elium application are logged.

YES. We regularly update systems and services that operate Elium and apply security patches when required. We manage any modification through a change management system that allows us to quickly revert these in case of unattended issues.

YES. Elium was built with disaster recovery in mind. All of our infrastructure and data are spread across multiple GCP availability zones in Europe. Provisioning of our services are scripted and can be restored in less than 1 hour in any other Cloud data center in case of major issue on the primary data-center.

YES.. All data sent to or from Elium is encrypted in transit using 256 bit encryption. Our API and application endpoints are TLS/SSL only and score an “A+” rating on Qualys SSL Labs‘ tests. This means we only use strong cipher suites and have features such as HSTS and Perfect Forward Secrecy fully enabled. We also encrypt data at rest using an industry-standard AES-256 encryption algorithm.

YES. We enable permission levels and access rights within the app to be set for your usage. Easy and secure gouvernance is one of the most appreciated features of Elium. 

YES. Our product offers a standard protection against malware and virus. Once the option is activated, any image or file below 500 MB uploaded on Elium will be automatically screened for viruses using the ClamAV software.

YES. EYES. Elium services and data are hosted in Europe. We provide 2 cloud hosting solutions:

• Google Cloud Platform, and most specifically region eu-west1 (Belgium) for services and mutli-region EU (Belgium, Netherlands, Finland, Germany) Cloud storage for data.
• 3DS Outscale, using SecNumCloud regions (Paris, France) for services and data.