Oversight : Creating a business model around knowledge
sharing
Oversight is a start-up that has developed a new business model for independent hotels. This model is based on a more horizontal hierarchy, the extensive use of data and the development of collaboration between the different hotels.
Industry
Hospitality
Solution
Knowledge Sharing & Intranet
Employees
20
Country
France
The challenge
Oversight was losing too much information due to the multiplication of internal tools and the almost non-existent collaboration between the different hotels.
The challenge was to centralise all essential documents for daily operations in one place and to increase the transparency of decisions towards the hotel owners.
Why us?
Oversight was looking for a knowledge sharing solution that would be the reference point for hotels to reduce information loss, reduce search times and create an interactive community between hotels.
Finding information in the right place
Elium makes it easy to find information/documents in a single source of truth.
Sharing best practices
The platform allows hotels to share their best practices with each other.
Easily communicate know-how to different hotels
Oversight staff can easily share information such as articles, procedures, general information to people in different hotels.
Quick onboarding of new hotels
Elium has reduced the training and support time for new partner hotels while maintaining the quality of the information and partnership.
The results
The positive impact of the results was felt in the organisation through:
Increased collaboration between the different hotels
The “For All” and “For All Officers” spaces have increased collaboration between hotels.
Increased collective knowledge
Elium has made it possible to increase collective knowledge by minimising the loss of information from private conversations (Slack or Front) or from Google Drive. This knowledge can be found on the platform.
A reduction in search time to find the right information
To easily find the information/documents intended to deliver on the job, thanks to a clear and logical organisation of the spaces.
How do we make it a success?
Thanks to our well-established approach over the years, the implementation of a platform is generally a quick process. Our customer success team is reactive in response to their tight deadlines, and have the platform up and running in just a few weeks.
Kick off with the project team
Define initial parameters
Train project team
Challenge their needs to build the right structure
Set up architecture
Train key contributors
Feed the platform with high value content
Launch
Their platform
Oversight has decided to segment its platform into four distinct spaces by their target group.
Oversight community
These spaces are reserved for Oversight employees and are their internal knowledge sharing platform.
Dedicated spaces per hotel
A space for each of Oversight’s client hotels, so hotel employees can share their content with each other.
For hotel managers
These spaces are reserved for hotel managers (officers). They share content here that is not addressed to all employees.
For all
These are inter-hotel spaces where everyone is reached by the knowledge shared.
Using Elium is simple and intuitive and it really promotes collaboration and engagement within the Oversight teams and our partner hotels.
ANGÈLE MIARD, KNOWLEDGE MANAGER, OVERSIGHT
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We have European DNA
We are an European SaaS, fully compliant with GDPR legalities and with EU-based hosting.
Top-notch Security
With privacy-first design (2FA, SSO) and clear security policies, your knowledge is safe with us.
Easy Product Governance
Elium empowers administrators to handle access levels and ensure a simple and secure structure.
Available on all devices
Your knowledge is always with you, available on mobile via our iOS and Android native apps.
Getting started is easy
Elium is a flexible SaaS solution with a reduced learning curve, easy to set-up and deploy.
Our team is here to help
With 10+ years of experience, our Customer Team is here to ensure the success of your project.
Integrated with your tools
Elium seamlessly integrates with Microsoft, G-Drive, Slack and Facebook Workplace.
Transparent Roadmap
Our development roadmap is available online and you can offer your feedback or proposals.