Your success is our priority

Elium is here to help you build a successful knowledge-sharing platform. Empower your organisation to grow, learn, and evolve. We offer stellar support services, a team of experts, and proven onboarding methodologies.

Our approach is trusted by global companies with

of our clients choosing us year after year
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Meet our team of experts who bring a combined cross-industry knowledge

Charlotte Convent

Head of Customer Success

Sophie Decloux

Customer Success Consultant

Patrick Racz

Technical Consultant
Integrations & Technical Advisory

Nicolas Parvais

Security Manager and DPO
Infrastructure & GDPR

A variety of user-friendly online resources

Online support

Send us your questions or concerns and someone in the team will reply promptly. 

Learning centre

Use Learn Platform, to discover Elium at your own pace, with step-by-step instructions.

Community events

Join our online events to share with other Elium’s users around best practices and learnings.

Transparent roadmap

Stay up to date with Elium’s product development roadmap and share your feedback

Proven deployment methodologies that work for any type of business

Based on key learnings from deploying Elium in a diverse range of business environments, we have created FAST and ADOPT methodologies. FAST is designed for teams that need rapid implementation. ADOPT offers a more gradual implementation process for large-scale knowledge projects. 

Whichever method you choose, you’ll always have the support of a dedicated customer success coach who will guide you through your software deployment journey.

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Rapid Implementation
For small-sized projects and teams

Aimed at meeting your defined objectives
Platform ready in 8 weeks
Learning on the go
Staying autonomous


In-depth, 360° implementation
For company-wide implementations

Defining together the strategic goals
Change Management included
Multiple trainings with users
Guidance for enabling internal adoption

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An adapted approach, that we co-design
We mix your needs with our
extensive expertise, to ensure
you have what it takes to succeed.


The Gold Plan - a special care service for Enterprise clients

Elium is easy to use, flexible and beyond secure. If you require additional technical and security guidance or on-demand platform personalisation, chose the Enterprise Plan and add on-top-of it the Gold Offer.

You will be assigned a dedicated consultant to tackle even the most complicated requirements.

Discover our plans Book a demo

Tailored guidance to support you even after Elium is implemented

Are you worried about your project’s success after the deployment phase? We’ve got you covered. With transverse expertise, our team is ready to guide you on a diversity of change management, user engagement and technical topics. 

Learning Webinars

Clean-up Package

Co-creation Workshops

Satisfaction Reporting

Content Migration

Technical Services

Just ask our community of happy clients