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Team

4€ / month per user
    Your dedicated platform
  • Minimum 10 users
  • 1 Admin
  • Unlimited spaces & content
  • Personalisable structure & templates
  • Online help & basic support
Start your free trial
Preferred

Corporate

8€ / month per user
    All in Team +
  • Minimum 10 users
  • 3 Admins
  • Group management of users & spaces
  • Single-Sign-On
  • Onboarding Services
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Enterprise

? / Volume pricing available
    All in Corporate +
  • Unlimited Admins
  • Custom branding & domain
  • SCIM & Unlimited API access
  • Priority support & SLA
  • Access to Professional Services
Contact us

Team

5€ / month per user
    Your dedicated platform
  • Minimum 10 users
  • 1 Admin
  • Unlimited spaces & content
  • Personalisable structure & templates
  • Online help & basic support
Start your free trial
Preferred

Corporate

10€ / month per user
    All in Team +
  • Minimum 10 users
  • 3 Admins
  • Group management of users & spaces
  • Single-Sign-On
  • Onboarding Services
Start your free trial

Enterprise

? / Volume pricing available
    All in Corporate +
  • Unlimited Admins
  • Custom branding & domain
  • SCIM & Unlimited API access
  • Priority support & SLA
  • Access to Professional Services
Contact us

100.000 + professionals use Elium everyday to share and find the right information

Plan details

Start small and upgrade as you grow

Elium's core features

Team

4€ / user per month

Corporate

8€ / user per month

Enterprise

Depending volume

Multilingual content editor & templates
Spaces navigation & categorised tags
Content drafts, archiving & versioning
Social interactions & e-mail digests
People directory & expertise location

Accessibility

Team

4€ / user per month

Corporate

8€ / user per month

Enterprise

Depending volume

Web app for Chrome, Edge, Safari, Firefox
Native iOS/Android mobile and tablet apps

Usage limits

Team

4€ / user per month

Corporate

8€ / user per month

Enterprise

Depending volume

Unlimited Number of users
Unlimited Number of content created
Unlimited storage (fair usage policy)

Personalisation

Team

4€ / user per month

Corporate

8€ / user per month

Enterprise

Depending volume

Personalisable content templates
Personalisable navigation & spaces
Personalisable tagging structure
Platform branding
Custom domain

Integrations

Team

4€ / user per month

Corporate

8€ / user per month

Enterprise

Depending volume

Preview support of 200+ content types
G Suite document and folder embeds
G Suite drive mass import for admins
Microsoft OneDrive mass import for admins
Third-party content embeds
Web article capture bookmarklet
Inbound e-mail pipelines
Facebook Workplace
Unlimited GraphQL API access

Admin features

Team

4€ / user per month

Corporate

8€ / user per month

Enterprise

Depending volume

Users and spaces management
External guest accounts
Content moderation, archiving and bulk actions
Usage analytics
Group management of users
Group management of spaces
Group management of e-mail alerts
Third-party analytics
Sandbox platform access
Interface language ( EN-FR-NL )
Interface language upon request

Security & infrastructure

Team

4€ / user per month

Corporate

8€ / user per month

Enterprise

Depending volume

Enterprise-grade security
EU-only data hosting
GDPR compliance & features
Full data export/retrieval
Two-Factor Authentication (2FA)
Single-Sign-On (SSO)
SCIM Provisioning
Advanced security policies
Guaranteed platform uptime availability (SLA)

Customer enablement

Team

4€ / user per month

Corporate

8€ / user per month

Enterprise

Depending volume

Elium online learning center
Email and in-app chat support
Priority Support response time (SLA)
Dedicated Success Manager
Direct phone and webconference support
Private coordination space
Customer community & club access

Professional services

Team

4€ / user per month

Corporate

8€ / user per month

Enterprise

Depending volume

12 monthly followup calls
Yearly strategic reporting
Remote project & training services (Quote based)
On-site project & training services (Quote based)
Data import services (Quote based)
Advanced technical services (Quote based)

Frequently asked questions

Pricing & Billing

All users are those who have signed up for an account or been invited to your platform. They can be internal (employees) or external guests to the organisation (guests, partners, customers). Admins can deactivate users at all times in the platform. Only active users are taken into account.

Team and Corporate plans are paid by credit card. For our Enterprise plan, we provide direct invoicing. The providers we trust to support these billing processes are Chargebee and Stripe.

Absolutely! We provide a free trial period at the end of which you may choose to subscribe to a paid subscription. Only then will you be asked to provide your billing details. You can stop at anytime if you are not satisfied with the service.

As an admin, yes you can change or cancel your plan at any time from your billing settings. When you upgrade, you are charged the difference between the two plans. When ending a subscription, you may cancel as per Elium’s with a notice period which varies depending on the chosen plan.

Yes, we provide discounts for educational and non-profit organisations as we love supporting such initiatives. Get in touch with our team for specific conditions.

Our Customer Success teams have built a decade of strong experience in successfully deploying Elium within medium and large organisations. Essentially our Corporate offering provides you with the onboarding essentials and basic support to make your deployment a success, while our Enterprise services will give you access to priority handling and advanced services often required in wider-scale deployments.

General

Elium is a cloud-based platform, so you just need an internet connection and a modern browser (Chrome, Safari, Firefox, Edge). We support the two latest versions of these browsers and others are provided as best-effort. Our web app is responsive, but we also provide native mobile and tablet apps for the two latest versions of Android and iOS.

Absolutely! We provide a free trial period at the end of which you may choose to subscribe to a paid subscription. Only then will you be asked to provide your billing details. You can stop at anytime if you are not satisfied with the service.

For Enterprise plans, we commit to an SLA of 99.5% guaranteed platform uptime per user per month and a 24-hour support response time for critical incidents. Our availability logs since 2008 show a measured uptime beyond 99.95% and a less than 2-hour response time. For other plans and support requests, we commit to a best-effort service.

Within your Elium environment you can store documents and files of any format. To make sure that there is enough storage for all our customers and their users, we may limit the amount of data you can save depending on your type of contract and number of users. We’ve made sure that almost all customers have plenty of disk space when our solution are used normally (currently we book 500GB per platform). You can always request the actual size of your data storage from our service desk.

If we detect that your organization structurally saves more data than we consider to be fair and normal, we’ll contact you to discuss storage options. It’s possible to expand your storage and, if appropriate we will only charge a maximum of publicly available cloud storage charges of our hosting facilities plus 20%.

You have the ability to export content through Elium’s API at any time. Once you subscribe to a paying plan, you can request through our support for an export of all your content and metadata in a standard format. When ending your trial period or ending a paid subscription, your data is then entirely deleted from our servers.

No. We believe Software-as-a-Service is today’s most efficient and reliable way for organisations to deploy business software whatever their size. Our SaaS offering allows you to start small, scale quickly and more importantly focus on what matters most: delivering business value to your users. We take care of the rest.

Our Customer Success teams have built a decade of strong experience in successfully deploying Elium within medium and large organisations. Essentially our Corporate offering provides you with the onboarding essentials and basic support to make your deployment a success, while our Enterprise services will give you access to priority handling and advanced services often required in wider-scale deployments.

Privacy Processes

YES. All of our services are within our own containers cluster (Kubernetes) with network access control lists (ACLs) that prevent unauthorized requests getting to our internal network.

YES. We have a process related to logging and tracing. On an application level, we produce audit logs for all activity, ship logs to Datadog for analysis and use S3 for archival purposes. All actions taken on production consoles or in the Elium application are logged.

YES. We regularly update systems and services that operate Elium and apply security patches when required. We manage any modification through a change management system that allows us to quickly revert these in case of unattended issues.

Data Availability

YES. We have an historic uptime of 99.9% or higher. We monitor our uptime using Pingdom and our services resources utilisation with Datadog.

YES. Elium was built with disaster recovery in mind. All of our infrastructure and data are spread across multiple GCP availability zones in Europe. Provisioning of our services are scripted and can be restored in less than 1 hour in any other Cloud data center in case of major issue on the primary data-center.

Security Features

YES. Elium provides three password levels complexity and credentials are stored using a hashing and salting functions (bcrypt).

YES.. All data sent to or from Elium is encrypted in transit using 256 bit encryption. Our API and application endpoints are TLS/SSL only and score an “A+” rating on Qualys SSL Labs‘ tests. This means we only use strong cipher suites and have features such as HSTS and Perfect Forward Secrecy fully enabled. We also encrypt data at rest using an industry-standard AES-256 encryption algorithm.

YES. We enable permission levels and access rights within the app to be set for your usage. Easy and secure gouvernance is one of the most appreciated features of Elium. 

YES. Our product offers a standard protection against malware and virus. Once the option is activated, any image or file below 500 MB uploaded on Elium will be automatically screened for viruses using the ClamAV software.

Hosting

YES. your data is private and safe at all times. Elium complies with the highest standards of data protection, following the GDPR requirements released in 2018 in Europe.

We are an independent and GDPR-compliant vendor established in 2008 in Belgium. Our whole infrastructure, customer data and backups are entirely managed by our engineering teams and exclusively hosted within highly secured ISO27001, SOC1/2/3, Tier-4 facilities in Europe. Our security and privacy policies (including third parties we work with) can be reviewed here. For any potential concerns, you can reach out to [email protected]

YES. EYES. Elium services and data are hosted in Europe. We provide 2 cloud hosting solutions:

  • Google Cloud Platform, and most specifically region eu-west1 (Belgium) for services and mutli-region EU (Belgium, Netherlands, Finland, Germany) Cloud storage for data.
  • 3DS Outscale, using SecNumCloud regions (Paris, France) for services and data.

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