TCS: A transversal platform for knowledge
With around 1.5 million members, the Touring Club Switzerland (TCS) is the largest mobility club in Switzerland.
Founded in Geneva in 1896, the non-profit association defends the free choice of means of transport.
For more than a century, TCS has been committed to the safety of all road users, through awareness campaigns and studies on the quality of road infrastructures.
Industry
Non-Profit association
Solution
Social Intranet
Employees
1.500
Countries
1
The challenge
Back in 2015, TCS wanted to reactivate the old corporate network and reposition it as a collaborative work platform.
Enabling collaborators to ease transversal exchanges between departments, locations and teams was a key challenge. The project was to set up a collaborative platform for cross-functional work and inter-department exchanges.
The idea was to have better governance of information and collaborative work.
Why us ?
Touring Club Switzerland needed a platform to build a collaborative and centralised space with easily searchable transverse documents. They chose Elium to support their mission as the solution offered unique capabilities:
Fluid communication flows
Elium is a flexible platform used to ask for reactions and create collaborative discussions.
Quick access to relevant content
Collaborators have the ability to highlight documents to make sure that essential resources attract attention.
An easily adaptable structure for evolving needs
The project team has full autonomy over the platform and adapts as its needs expand.
A balance between structured librairies & social feedback
The platform sits perfectly between a knowledge management tool and a social network as it provides the benefits of both.
What were the results?
There were improvements across the organisation, including:
Access and communication with people disconnected from HQ
A unique platform containing all key documents and giving the ability to react or share opinions, allows collaborators working far from the TCS headquarters, to be well aligned with decisions.
Increased productivity of the communication team
The ease to post a story, make an update or feature content enables the communication team to be more productive and reactive to the company’s demands.
Breakdown silos between locations
It encourages transparency and builds confidence to favour a “one-TCS” feeling.
Increased collaboration
Thanks to Elium, collaborators are more proactive. They create project spaces and communities where they can exchange, interact and collaborate with ease.
How do we make it a success?
Thanks to our well-established approach over the years, the implementation of a platform is generally a quick process. Our customer success team is reactive in response to their tight deadlines, and have the platform up and running in just a few weeks.
Kick off with the project team
Define initial parameters
Train project team
Challenge their needs to build the right structure
Set up architecture
Train key contributors
Feed the platform with high value content
Launch
Their platform
We created the Elium platform for TCS, working with them to create three main types of spaces for their collaborators.
TCS communities
Global community to share important information.
My communities
Here, collaborators can share interesting articles on predefined topics such as road safety, events, trends, training and more.
My projects
Collaborators can create project spaces across the organisation.
We wanted Elium to be a central brick of the Touring Club digital workplace. The possibility to upgrade to Elium was a real win for us. The knowledge focus of this tool allows us to reposition our social network. It offers a lot of value.
KURT TONINI, PROJECT COMMUNICATION MANAGER – TOURING CLUB SWITZERLAND
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We have European DNA
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With privacy-first design (2FA, SSO) and clear security policies, your knowledge is safe with us.
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Elium empowers administrators to handle access levels and ensure a simple and secure structure.
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With 10+ years of experience, our Customer Team is here to ensure the success of your project.
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