Elium For Customer Support
Hundreds of customer requests to handle daily. One knowledge hub for all your customer-facing teams.
Disparate pieces of information, lack of centralised documentation confusion around FAQs. These are all blockers for your teams.
Luckily, a knowledge platform can solve these problems. Offer your staff fast, reliable and trusted access to crucial knowledge with Elium.
All the knowledge your customer-facing teams need has its place in Elium.
Frequently Asked Questions
Empower your agents to answer customer enquiries fast and easy.
Policies and
Procedures
Transparently communicate policies that everyone should follow.
Up to date
Tele-Sales Scripts
Ensure that your teams are ready to manage every type of client interaction.
Product Updates
and News
Quickly disseminate all product news to customer-facing teams.
Technical
Documentation
Centralise all technical product information and make searching easy.
Great Customer Support
Improve each client interaction by speeding-up agent response time and level of accuracy.
Make searching for information easy
Agents can find the answers they need quickly, searching for insights everywhere, even inside attached documents.
Ensure knowledge is always up to date
By setting it a validity and verification date. Users will know what content to trust.
Digitalised Onboarding and Training
Make the most of internal knowledge and digitalise the learning experience for agents.
Create onboarding reading checklists
And provide new hires with instant access to the knowledge they need to absorb in their first weeks in the company.
Digitalise the training experience
Blending video, text and presentations. Let agents learn at their own pace.
What results can you expect from a central knowledge platform?
Faster onboarding time for agents
By offering instant access to all the information they need to learn and perform.
Reduced response time to enquires
By ensuring teams have trusted access to knowledge they need to delight clients.
Improved Customer Experience
By ensuring that every interaction with clients is impeccable and satisfactory.
Increased clarity and transparency
By offering your teams clear and up to date information on policies and procedures.
Who is it for? Everyone in your customer-facing teams.
Call Center Agents
To speed-up customer resolution time and increase satisfaction.
In-Store Advisors
To answer all questions and offer a great customer experience.
Internal-Support Teams
To provide reliable access to knowledge needed to serve internal clients.
Team Leaders
To monitor usage of knowledge and take improvements measures.
Want to learn more about Knowledge Management for Customer Support?
Check out our latest posts.
