How EFUS shares information in a network of
250 cities
Bringing together 250 cities and regions from 16 countries, the European Forum for Urban Security (EFUS) is the only European network of local authorities dedicated to urban security and safety.
This NGO supports local governments in the drafting, implementation and evaluation of their local security policy.
Industry
Public company
Solution
Knowledge management
Employees
29
Countries
16
The challenge
Back in 2014, EFUS needed to develop internal & external projects worldwide.
Enabling EFUS to share knowledge with their members is vital to unite them all over Europe.
The mission of the dedicated project team was to provide a tool that is easy to use and helps members gain visibility in terms of image and impact.
Why us?
EFUS needed a platform facilitating access to their services resources to foster the feeling to be part of one unique network.
Fluid virtual interactions
Elium is a flexible platform used to communicate with members, create collaborative discussions around projects and get updates from the network.
Showcase EFUS resources
EFUS can build an attractive structure encouraging members to access resources.
A user-friendly platform
The platform is easy to use, modern and responsive which encourages better information sharing.
Mobile application to boost adoption
Members can access resources, exchange and react wherever they are.
What were the results?
There were improvements across the organisation, including:
Boosted project & solution creation
By asking questions and allowing people to share opinions and ideas, Elium inspires EFUS members with best practices.
Better project coordination
Elium creates virtual project spaces to continue discussions after events and face-to-face meetings.
Reduced number of emails
Elium reduced the number of emails requiring long and complex exchanges.
Enhanced urban security understanding
The platform informs members about key urban security topics.
How do we make it a success?
Thanks to our well-established approach over the years, the implementation of a platform is generally a quick process. Our customer success team is reactive in response to their tight deadlines, and have the platform up and running in just a few weeks.
Kick off with the project team
Define initial parameters
Train project team
Challenge their needs to build the right structure
Set up architecture
Train key contributors
Feed the platform with high value content
Launch
Their platform
We created the Elium platform for EFUS, working with them to create three main types of spaces for their members.
Network
In these spaces, members can find all information related to the EFUS network: network’s life, public relations, business reviews, security and more.
Themes
Here, members will mostly find information related to the international social & political framework: crisis management, radicalisation, prevention tools, etc.
Resources
The set of spaces contains every global resource: good practices, communication videos, political resolutions, EFUS manifesto, etc.
Through the platform, EFUS connects 250 local and regional authorities across Europe who can share their practices and also provide them with a rich knowledge base upon which they can develop their policies and actions.
ELSA FONTANILLE, COMMUNICATION MANAGER AT EFUS
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We have European DNA
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With privacy-first design (2FA, SSO) and clear security policies, your knowledge is safe with us.
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