• AI-powered KB for Customer Support Teams

Power Customer support with a structured, AI-ready knowledge base.

Behind every trusted customer support team is a reliable knowledge infrastructure. Elium structures, verifies, and connects it – the single source of truth your team and your AI are built on.

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150.000+ professionals from global companies use Elium as a single source of truth

  • Built for the agents answering hundreds of requests every day

This is how you turn scattered documentation into structured, AI-ready knowledge

Instant, trusted answers at your fingertips

Deliver accurate, context-aware answers inside your agents’ ticketing tool; powered by a verified knowledge infrastructure. No tab switching, no digging through outdated docs.

  • In-ticket AI suggestions inside your favorite support tools (Zendesk, Salesforce, Intercom…)
  • Smart assistants powered by your verified knowledge base
  • Connect your support knowledge infrastructure to broader enterprise AI services

5x

Reduction in search time

Give your service desk agents instant access to relevant knowledge.

Interactive decision trees

Build guided, step-by-step flows that walk agents through any complex customer request. Every interaction follows the same proven path to resolution.

20%

Reduction in resolution time

Reduce escalations by guiding first-line support to the right solution.

No more unused knowledge bases

Give your team a simple, intuitive knowledge base that fits into their daily workflow. Easy enough for any agent to find, share, and act on knowledge without any training.

150,000+

Professionals use Elium daily.

No adoption barriers – teams actually use it.

Faster onboarding for new colleagues

Turn your team’s best practices into a structured onboarding experience — so new hires deliver consistent, high-quality support from day one.

  • Role-specific onboarding paths with playbooks, scripts, and product knowledge from day one
  • Step-by-step guides for your most common customer scenarios and repeatable processes
  • Faster ramp-up time so new agents contribute to team performance from day one.

30–70%

Reduction in agent onboarding time

Onboard new techs in days with confident, reliable support.

Own every article. Track every update

All your support knowledge in one place – with clear ownership, regular reviews, and a full trail of every change made.

  • Every article has a named owner who keeps it accurate and up to date
  • New content goes through an approval process before agents can see it
  • Every change is logged so you always know what was updated, when, and by whom

100%

Knowledge Freshness.

Ensure your agents and your AI always work from accurate, up-to-date information.

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Elium Connects to Every Tool Your Support Team Relies On

Plug Elium into your existing support tools effortlessly – so your agents get the knowledge they need without ever changing how they work.

Success Story
Elium Desk
Retail

Real Results. Real Teams. One Switch to Elium.

FNAC DARTY equipped 1,200 advisors across 300 stores and 10 call centers with one verified knowledge hub – and the results were immediate.

1800

Daily active users

10%

Reduction in average call time

>80%

First Call Resolution (FCR)

10%

Decrease in AHT
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98.8% of our clients choose us year after year

Trusted by global enterprises managing thousands of procedures and their most valuable knowledge assets

“We’ve been strengthening collaboration and efficiency with Elium for 3 years across our 150 customer support agents located in 18 countries. The solution accelerates access to critical information for everyone and considerably simplifies their management. During a major incident that increased customer requests eightfold, we were able to meet our SLAs thanks to the solution.”
GwladysHead of Customer Care, Docaposte
 
GetApp

★ 10/10
“Elium transformed how our customer service operates. We cut handling time by 10% and pushed first-contact resolution above 80%. Every advisor gets instant access to the right knowledge – no hunting, no guessing. European-bui,lt too.”
David,,Knowledge & Deployment Manager, 1,800 advisors
 
GetApp

★ 10/10
End-to end Security

Global enterprises trust us with their knowledge

100% EU & GDPR ISO 27001 Compliant Your data is protected with 2FA, encryption, regular backups, and clear privacy policies

AI-driven Customer Support is coming. Is your knowledge ready?

AI is only as powerful as the knowledge behind it. If you’re planning to bring AI into your support operations, let’s make sure your knowledge base is structured, verified, and ready to perform.

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Frequently asked questions

You can set up Elium Desk in minutes. It integrates with your existing tools—no extra resources or IT help needed.

Anyone on your support team can manage it. There's no need for a dedicated admin—permissions and update alerts keep everything on track.

Elium is easily integrated into the customer support tools and delivers quick search, clear answers, and guided workflows that teams rely on daily.