?Intranet page
Public sector & non-profit
Know which procedure is still safe to follow
Public services cannot rely on outdated fixes. Elium is a governed knowledge platform, European and independently owned, with a fully sovereign option. It prompts a regular review of every procedure and gives people and AI agents one source of truth.
- ISO 27001
- Built in Europe
- 1,200+ teams
Trusted by public sector and non-profit teams at
The problem
Documentation everywhere. No one knows what to trust.
Your procedures sit in Word files, Alfresco and OneNote, and each team has its own version. Some authors cannot find their own documents.
With no review process, outdated fixes stay in use and security updates get missed across your infrastructure.
What it costs:
Each team keeps its own version.
Several systems, no single reference.
No review, real risk.
Outdated security procedures stay live because nothing flags them.
Documenting is a chore.
Documenting an incident across several systems takes time, and a new procedure takes days to reach everyone.
When people leave, fixes leave too.
Only a few people hold critical knowledge.
Your team knows its job. Nobody reviews the knowledge it relies on.
Customer story · Département de l'Orne
1,800 staff, about 100 applications and 100% of procedures current.
The organisation
The Département de l'Orne is a French local authority that serves 280,000 inhabitants in Normandy.
The problem
No review process.
Its IT procedures sat in Word, Alfresco and OneNote, with no way to know which ones were still safe to follow.
The solution
VerifiedOne reviewed source.
Elium centralised all technical documentation, set expiry dates with automated annual reviews and put an AI assistant inside tickets in GLPI, its IT ticketing tool.
- 100%
- of procedures current
- 25
- IT professionals supporting 1,800 staff
- 3,500
- devices covered
“Elium's AI assistant answers questions instantly: it's the best ally our support technicians have.”
“KM-specific features you don't find elsewhere: information expiration dates, content transfer when someone leaves.”
What this means for your AI agents
The same review dates tell your AI agents which procedure is safe to cite.
Read the full story →How Elium works
A governed knowledge platform people and AI agents can trust
Governed, structured knowledge.
Every procedure gets an owner and an expiry date, and annual reviews start automatically. Helpdesk, systems and projects share one documentation standard.
One source of truth.
One platform organised by service domain and tagged by software, hardware and procedure type. It supports several languages for organisations that work across borders.
A source for your AI agents.
A browser extension puts sourced answers beside the incident in GLPI. AI answers only from your Elium content, processed in the EU.
Who it is for
Built for public services that cannot guess
IT support solves issues inside the ticket.
Procedures and AI answers in GLPI and other ticketing tools.
Departments share one reference.
Policies and procedures across the organisation, reviewed regularly.
Local authority networks keep working between events.
The European Forum for Urban Security (EFUS) connects 250 local authorities across 16 countries on one platform.
Small teams stay in control.
The Département de l'Orne runs it with 25 IT professionals for 1,800 staff.
Common questions
The three things public sector leaders tell us first
On our standard cloud service, customer data is stored in the European Union only. Elium is ISO 27001 certified and GDPR compliant. SecNumCloud-qualified hosting (Outscale) is available as an option, and AI features are mapped to the EU AI Act risk tiers. On-premise is available for Enterprise customers, case by case.
Atlassian ends new subscription sales, expansions and upgrades for existing customers on 30 March 2028, and Data Center becomes read-only on 28 March 2029. Elium is a European alternative with owners, expiry dates and automated reviews, and it imports your Confluence content.
GLPI AI is included in paid GLPI Network subscriptions and reads your GLPI data. Elium adds owners, expiry dates and automated reviews, and shows each procedure inside the GLPI ticket.
Security and sovereignty
European and independent. You stay free to leave.
Elium is ISO 27001 certified and complies with the General Data Protection Regulation (GDPR). We are independently owned and based in Belgium. We have focused on knowledge management for over a decade. We do not depend on a single AI model provider.
For a fully sovereign option, you can choose SecNumCloud-qualified hosting (Outscale) or run Elium on-premise. On our standard cloud service, your data stays in the European Union.
- ISO 27001 certified
- GDPR compliant
- Based in Belgium
- Cloud, private cloud or on-premise
Trusted by L'Oréal, BNP Paribas and the Council of Europe
Build lasting knowledge instead of losing it
Bring one real procedure. In 30 minutes, we show you how it looks with a review date and its sources, inside the ticket.
Book a demo30 minutes · Bring one real procedure · Or start a free trial