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Technology & software
Your support AI is only as good as the knowledge behind it
Elium is the governed knowledge platform behind your support desk and your AI agents. Every answer has an owner, an expiry date and a source, so AI copilots stop answering from last year's pricing page.
- ISO 27001
- Built in Europe
- 1,200+ teams
Trusted by technology teams at
The problem
Your AI copilot went live. Your knowledge base wasn't ready.
Your answers are spread across Notion, Confluence, Google Drive, Slack threads and the helpdesk. Every copy is slightly different, and no one owns them.
That was manageable when only people read them. Connect an AI copilot, and every outdated page becomes a wrong answer given with confidence.
What it costs:
Nobody trusts the wiki.
Releases move faster than the docs. With no dates, outdated pages stay live.
Nobody owns the page.
No named author means nobody updates it when the product changes.
You can't see what people use.
Without analytics, you can't tell which pages to fix first.
Your AI pilot project inherits the mess.
Your AI copilot reads the same wiki, so it answers from last year's pricing page.
Your tools work. The knowledge inside them has no owner.
Customer story · Partoo
Partoo's wiki broke at 400 people. Trust returned with Elium.
The company
Partoo is a French scale-up that helps businesses manage their online listings and customer reviews worldwide.
The problem
Trust was falling.
Its WordPress wiki worked for 40 people. At 400, nobody could tell who wrote an article or whether it was still correct.
The solution
VerifiedOne trusted platform.
Every article now has an expiry date, and its owner gets a reminder before that date passes.
- 80%
- of articles checked for freshness
- 100%
- of employees connected to the platform
“Many people speak about Notion and Confluence. But here at Partoo we decided to use Elium to manage our growing company knowledge. It is simpler and responds better to our needs.”
“Our product teams can finally focus on their own work. The client-facing teams have the information, which gives them standing with clients and confidence in themselves. They answer faster, and our clients get better answers.”
What this means for your AI agents
The same owners and expiry dates tell your AI agents which answers they can trust.
Read the full story →How Elium works
A governed knowledge platform people and AI agents can trust
Governed, structured knowledge.
Every page gets an owner, a template and an expiry date. Approval comes before publishing, and a full audit trail supports ISO 27001 reviews.
One source of truth.
Import once from Confluence, Notion, Drive and WordPress. Product, support, sales and operations then read the same answer in Slack, Teams, Zendesk or Jira.
A source for your AI agents.
AI copilots and AI agents read the governed platform through the Model Context Protocol (MCP) and our APIs. Every answer cites its source and respects the user's permissions.
Who it is for
Built for support and AI teams that cannot afford wrong answers
Support teams cut handle time.
Sourced answers inside Zendesk, Intercom or Jira, so your team stops searching five tools.
Your security team approves faster.
EU legal entity, ISO 27001, single sign-on (SSO) and a published sub-processor list.
Your AI team gets clean content.
One governed source through MCP and API, instead of asking content owners one by one.
Knowledge grows with your team.
Each new team gets its own space on the same platform, with no migration as you grow.
Common questions
The three things tech leaders tell us first
They store pages. Checking that a page is still correct stays optional there. Elium imports what you already have and adds owners, expiry dates, approval and analytics.
Then you know that answers are only as good as their sources. Elium is the governed source your retrieval-augmented generation (RAG) system reads from, through MCP and API.
Search finds outdated content as easily as good content. Elium governs knowledge first: owner, expiry, approval. Then any search tool or AI agent, Glean included, reads the trusted version.
Security and sovereignty
European and independent. You stay free to leave.
Elium is ISO 27001 certified and complies with the General Data Protection Regulation (GDPR). We are independently owned and based in Belgium. We have focused on knowledge management for over a decade. We do not depend on a single AI model provider.
On our standard cloud service, your data stays in the European Union. You can export all your content at any time and use our APIs.
- ISO 27001 certified
- GDPR compliant
- Based in Belgium
- Cloud, private cloud or on-premise
Trusted by L'Oréal, BNP Paribas and the Council of Europe
Release every week. Keep your answers current.
Choose one real page from your wiki. In 30 minutes, we show you that page with an owner and an expiry date, ready for your AI agents.
Book a demo30 minutes · No preparation needed · Or start a free trial