?Returns policy PDF
Retail, consumer & media
Every advisor, in-house or outsourced, gives the right answer for their brand
Promotions, return rules and store procedures change often. Elium is the governed knowledge platform behind your advisors, your outsourced teams, your stores and your AI agents.
- ISO 27001
- Built in Europe
- 1,200+ teams
Trusted by retail and consumer teams at
The problem
Your procedures change faster than your teams can read them.
Your answers are spread across PDFs, intranet pages, emails and the ticketing tool, with a version for each brand and each site.
Advisors notice some of the gaps. A chatbot can only be as current as the content it reads, so it gives the outdated answer to every customer who asks.
What it costs:
Advisors cannot tell what is current.
Outdated content means wrong answers, repeat calls and lost customer trust.
Content for the wrong brand.
Teams that serve several brands read content that is not for them and miss the updates they need.
Peak season brings new staff.
Seasonal and outsourced staff depend on supervisors for basic answers.
Searching instead of serving.
Every minute spent searching across tools adds to handle time and cost.
Your advisors do their best. The knowledge behind them is out of date.
Customer story · Fnac Darty
Across 11 sites and two brands, 80% solved first time.
The company
Fnac Darty is France's leading consumer electronics and home appliances retailer. It runs customer service for two brands across 11 sites, with 1,800 advisors.
The problem
Outdated answers.
Advisors worked from outdated content, read the other brand's procedures and depended on supervisors during peak hiring.
The solution
VerifiedOne verified source.
Verified answers now sit in the advisor's workflow, and expiry management flags what needs review. Over 2,000 procedures are managed in one place.
- 80%+
- first-contact resolution
- –10%
- average handle time
- –10%
- operational costs
“We've gone from advisors asking their colleagues questions to self-reliant professionals who find their answers instantly.”
“We are a small, centralised team managing all the knowledge for 11 sites. Without these management tools, we would be overwhelmed. Now, we can immediately see what needs updating and prioritise our work based on its actual impact.”
What this means for your AI agents
The same verified procedures give your chatbot and your advisors the same answer.
Read the full story →How Elium works
A governed knowledge platform people and AI agents can trust
Governed, structured knowledge.
Every procedure gets an owner and an expiry date. Expiry alerts and approval workflows prompt a review before a rule expires.
One source of truth.
Organise knowledge by brand, site or team. Send critical changes to the teams affected, and use the same content for training and daily work.
A source for your AI agents.
Answers appear inside Zendesk and Teams, from the spaces you choose, never the open internet. The customer chatbot reads the same governed answer as the advisor.
Who it is for
Built for the people who answer your customers
Contact centres answer consistently.
Verified answers in the advisor's workflow, across every site.
Outsourced teams use the same platform.
They see only the spaces they are added to.
Customers serve themselves.
A self-service portal and a chatbot use the same knowledge as your advisors.
Seasonal staff become autonomous fast.
Step-by-step guides and decision trees from day one.
Common questions
The three things service leaders tell us first
These modules store articles. They don't manage the full content lifecycle: no expiry dates, no approval workflows, no ownership. Elium adds them, and your chatbot and advisors read the same answer.
You can limit assistants and spaces by team, brand, region or topic. Each advisor sees only what applies to them.
Elium adds owners and expiry dates across brands, sites and outsourced teams, and AI answers that cite their source. We migrate your procedures with a structured method.
Security and sovereignty
European and independent. You stay free to leave.
Elium is ISO 27001 certified and complies with the General Data Protection Regulation (GDPR). We are independently owned and based in Belgium. We have focused on knowledge management for over a decade. We do not depend on a single AI model provider.
On our standard cloud service, your data stays in the European Union. Outsourced teams see only the spaces they are added to. You can export all your content at any time and use our APIs.
- ISO 27001 certified
- GDPR compliant
- Based in Belgium
- Cloud, private cloud or on-premise
Trusted by L'Oréal, BNP Paribas and the Council of Europe
Get ready for peak season before it starts
Bring one real procedure. In 30 minutes, we show you how it looks once it is verified, limited to one brand and ready for your AI agents.
Book a demo30 minutes · Bring one real procedure · Or start a free trial