Browser extension
Surface Elium answers in a sidebar on any web page, from helpdesks to CRMs.
About this integration
The Elium browser extension puts a sidebar on any web page, so your team reaches Elium without switching tabs. It surfaces answers from your knowledge base, including AI-drafted replies that read the context of the tool you are in. People can also search, browse, and request missing content. It is built for teams that work all day inside other tools, from helpdesks to CRMs.
What you get
Answers in a sidebar
Surface Elium answers on any web page, without switching tabs.
Reads your context
In support tools, the assistant reads the ticket and drafts a grounded reply.
Consult and request
Search, browse, and request missing content from where you work.
Common questions
Which browsers does the extension support?
Chrome, Microsoft Edge, Safari and Firefox. It adds a sidebar beside whatever tool your team already works in.
Can agents sign in with our single sign-on?
Yes. They enter your platform address, then authenticate with single sign-on or a password.
Which helpdesk tools do the AI assistants work in?
Zendesk, Intercom, EasyVista, Jira and GLPI. Other tools can be added.
Can the assistant answer from outside our content?
No. Answers come from your platform only, and the agent can open the source used to write them.
Learn more about the Browser extension integration
See how Browser extension works with Elium for your team. Tell us a little about you and an advisor will get in touch.
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