EasyVista
Surface Elium answers inside EasyVista tickets so agents resolve requests without switching tools.
About this integration
Your IT team works in EasyVista. This integration puts Elium's answers right beside the ticket. From a browser sidebar, an agent opens the AI assistant, which reads the ticket and drafts an answer from your Elium knowledge only. The agent can edit the reply and check its source before using it.
What you get
Answers beside the ticket
Surface Elium answers in a sidebar next to EasyVista.
Grounded in your docs
Replies come from your Elium content only, not the open web.
Edit before using
Agents can adjust the answer and see the source it used.
Common questions
Can Elium sit alongside EasyVista?
Yes. The browser extension opens an Elium sidebar next to EasyVista, so a support team searches and asks an assistant without leaving the ticket.
What content does the assistant draw on?
Only what is in your platform. The agent can also open the source article before using the answer.
Can we shape what an assistant answers from?
Yes. Each assistant has a content scope that fixes which documents it may use, and it can be limited to specific teams.
Learn more about the EasyVista integration
See how EasyVista works with Elium for your team. Tell us a little about you and an advisor will get in touch.
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