GLPI
Surface Elium answers inside GLPI tickets so agents resolve requests without switching tools.
About this integration
Your IT team works in GLPI. This integration puts Elium's answers right beside the ticket. From a browser sidebar, an agent opens the AI assistant, which reads the ticket and drafts an answer from your Elium knowledge only. The agent can edit the reply and check its source before using it.
What you get
Answers beside the ticket
Surface Elium answers in a sidebar next to GLPI.
Grounded in your docs
Replies come from your Elium content only, not the open web.
Edit before using
Agents can adjust the answer and see the source it used.
Common questions
Can technicians use Elium from inside GLPI?
Yes. The browser extension adds an Elium sidebar beside GLPI, where a technician searches your procedures or asks an assistant while a ticket is open.
Does the assistant make answers up?
No. It answers from your platform only, with no external sources, and the article it used can be opened directly.
What is needed to use it?
Chrome, Microsoft Edge, Safari or Firefox, and an Elium account. Signing in works with single sign-on or a password.
Learn more about the GLPI integration
See how GLPI works with Elium for your team. Tell us a little about you and an advisor will get in touch.
Book your 30 minutes
We reply within one business day.
By sending this form, you agree to our privacy policy. We use your details only to organise your demo.