Intercom
Surface Elium answers inside Intercom conversations to power validated replies.
About this integration
Your support team works in Intercom. This integration puts Elium's answers right beside the conversation. From a browser sidebar, an agent opens the AI assistant, which reads the conversation and drafts a reply from your Elium knowledge only. The agent can edit it and check its source before sending.
What you get
Answers beside the chat
Surface Elium answers in a sidebar next to Intercom.
Grounded in your docs
Replies come from your Elium content only, not the open web.
Edit before sending
Agents can adjust the answer and see the source it used.
Common questions
Does Elium work inside Intercom?
Yes. With the browser extension installed, an Elium sidebar sits beside Intercom, and support teams search or ask an assistant while they reply.
Can an agent check where an answer came from?
Yes. The source used to write the answer can be opened from the extension, so a reply is verified before it goes out.
Our tool is not on the list. Can it be added?
Yes. Other applications can be added, so tell us which one your team works in.
Learn more about the Intercom integration
See how Intercom works with Elium for your team. Tell us a little about you and an advisor will get in touch.
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