Zendesk
Surface Elium answers inside Zendesk tickets: read context, reply with one answer.
About this integration
Your support agents work in Zendesk. This integration puts Elium's answers right beside the ticket. From a browser sidebar, an agent opens the AI assistant, which reads the ticket and drafts an answer from your Elium knowledge only. The agent can edit the reply and check its source before sending.
What you get
Answers beside the ticket
Surface Elium answers in a sidebar next to Zendesk.
Grounded in your docs
Replies come from your Elium content only, not the open web.
Edit before sending
Agents can adjust the answer and see the source it used.
Common questions
Can our agents use Elium inside Zendesk?
Yes. The Elium browser extension adds a sidebar next to Zendesk, where an agent searches your content or asks an AI assistant while the ticket stays open.
Where does a drafted answer come from?
From your platform only, with no outside sources. The agent can open the article the answer was built from before sending anything.
What do agents need to get started?
A recent version of Chrome, Microsoft Edge, Safari or Firefox, and an Elium account. They install the extension, enter your platform address and sign in with single sign-on or a password.
Learn more about the Zendesk integration
See how Zendesk works with Elium for your team. Tell us a little about you and an advisor will get in touch.
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