Zendesk

Surface Elium answers inside Zendesk tickets: read context, reply with one answer.

About this integration

Your support agents work in Zendesk. This integration puts Elium's answers right beside the ticket. From a browser sidebar, an agent opens the AI assistant, which reads the ticket and drafts an answer from your Elium knowledge only. The agent can edit the reply and check its source before sending.

Read the help center article

What you get

Answers beside the ticket

Surface Elium answers in a sidebar next to Zendesk.

Grounded in your docs

Replies come from your Elium content only, not the open web.

Edit before sending

Agents can adjust the answer and see the source it used.

Learn more about the Zendesk integration

See how Zendesk works with Elium for your team. Tell us a little about you and an advisor will get in touch.

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