Third party services

Last updated on May 3, 2019

Elium engages onward subprocessors that process some data submitted from Elium Platform. The current list of these subprocessors is maintained here and is subject to update over time.

Name	Description	Region
Amazon , Inc.		US
Google, LLC.	We host some of our services and customer data on Google Cloud Platform (located in Belgium). We use Firebase Cloud Messaging for push notifications on our Mobile app. We can activate Google Analytics on customer platforms	US, EU
Sentry, Inc.	We integrate Sentry to manage issue/errors on our applications and services. This is a backend service that is not exposed to customers.	US
Datadog, Inc.	We use Datadog as a centralised logging solution for our applications and services logs. This is a backend service that is not exposed to customers.	US
Mixpanel, Inc.	We use Mixpanel to gather some statistics on the usage of customer platforms.	US
Sendgrid, Inc.	We use Sendgrid to send and receive emails from and to our applications and provide email analytics.	US
Embed'ly, Inc.	Embed'ly extracts metadata from Website shared on customer platforms.	US
Brightcove, Inc.	Video shared on customer platforms are processed and transformed using Zencoder.	US
Dropbox, Inc.	We can activate Dropbox support on customer platforms.	US
Zendesk, Inc.	We manage support requests and tickets through Zendesk solution.	US, EU
Intercom, Inc.	We use Intercom solutions to communicate with customers and platform's administrators.	US
Hubspot, Inc.	We use HubSpot solutions to manage customer and prospect information	US
Chargebee, Inc.	We use Chargebee solutions to manage customer's billing information	US
FullStory, Inc.	We use FullStory solutions to monitor the trial app usage	US