Elium For Retail
Hundreds of stores and thousands of employees – one intuitive and unified knowledge sharing app.
A retail organisation is in constant motion and dynamic. Hundreds of clients interactions and dozens of business decisions take place every moment.
Start using Elium and give your teams access to key knowledge at their fingertips, regardless of their location.
Create one central knowledge hub for everyone in your retail organisation, from HQ commercial teams to local staff on the selling floor.
Bridge the knowledge gap between HQ offices and stores
Reduce the risk of knowledge loss and knowledge theft
Facilitate collective intelligence at all levels of the organisation
Help improve customer experience across all touchpoints
Interactional Customer Insights
Go beyond client transactional data. Allow in-store staff to easily capture and share the Voice of the Customer (VOC).
Capture customer insights with ease
From in-store staff to HQ teams, everyone can use the desktop or mobile apps to share insightful knowledge.
Ensure customer knowledge is ready to be used
Create pre-defined templates empowering your teams to share insights in a structured and readable manner.
Allow teams to back CX initiatives with data
The intelligent tagging and search features allow teams to narrow down insights and find the most relevant ones.
Expert Knowledge Sharing
Some of your most senior managers rose from the stores. Encourage them to share their expertise and learnings.
Empower experts to share their knowledge
Give them an easy to use tool where they can diffuse their learnings and best practices with in-store staff.
Connect everyone inside the organisation
Create a culture of knowledge sharing, where everyone can interact and share with your top business experts.
Enhanced Operational Excellence
The success of your retail operations lies in collaboration. Facilitate collaborative commercial knowledge sharing.
Create in Elium your reliable single source of truth for all marketing, operations and sales topics
Share everything from updates on trade campaigns to new purchasing deals with FMCG partners.
Keep FAQs accessible and up-to-date for staff
Centralise, share and keep up to date key info for an optimal in-store experience. From product features to return policies, they all have their place in Elium.
Digitalised Onboarding and Learning
Ensure your team has the right knowledge to succeed.
Put digital learning at their fingertips.
Provide a seamless onboarding experience
Use knowledge already existent on the platform to create interactive digital learning and onboarding checklists.
Promote continuous learning
Your L&D teams can share curated knowledge with all the users or with specific groups. Video, images and dozens of other interactive contents can be used.
In a nutshell, you can create in Elium a knowledge hub for the most important topics within your Retail Organisation.
Policies and Operating Procedures
Campaign Marketing Resources
Interactive Training
Documents
Technical Documentation of Stores
Customer Insights and Market Research
Innovation Best Practices and Key Resources
elium
Ready to start?
Drive your customer experience to new heights and back up your staff with the knowledge they can trust.
Book a demo Start a free trialDifferent retail organisations, different knowledge management needs. Elium can help all.
Supermarkets
For sharing knowledge around commercial campaigns and in-store best practices.
Fashion Retail
For knowledge related to the available products, fashion trends and return policies.
Consumer Electronics
For knowledge on products (technical information, pricing) and tips to convince clients.
Shopping Centres
For sharing knowledge with tenants (mall campaigns, policies, job announcements).