For IT & Service Desk Teams
End knowledge chaos. Deliver IT support with confidence.
Centralise your ITSM knowledge and best practices in one intuitive platform, enabling your team to find answers instantly with AI semantic search.
150.000+ professionals from global companies use Elium as a single source of truth
Tailored for ITSM teams from day one
Elium is built to meet the specific needs of ITSM teams, with a centralised knowledge base that’s easy to access, manage, and scale for better team performance
- Good for IT wiki, but gets complex for business users
- Content freshness relies on team discipline
- AI-powered search limited to Premium tier
- EU hosting available, but data routing requires verification
- Structured, fast, and easy to use
- Always fresh with out-of-the-box review workflows
- AI search and AI assistants with filters and multilingual support
- All-inclusive pricing — no surprise fees.
- Full support with expert onboarding and methodology teams
- Heavy user experience and hard to maintain for admins
- Requires setup; doesn't work right away
- Keyword-only search with limited filters
- Extra costs for Copilot; AI needs advanced licensing
End-to end Security
Global enterprises trust us with their knowledge
100% EU & GDPR Compliant
Elium secures your team’s data with ISO 27001 certification, EU-based hosting, and full GDPR compliance. Your data is protected with 2FA, encryption, regular backups, and clear privacy policies — meeting the highest standards for enterprise-level security and privacy.
Knowledge base your team will actually use
Your team’s best practices are scattered and hard to find. Give them the tools to centralise knowledge in one easy-to-access platform for faster, more efficient service.
Instant, trusted answers at your fingertips
Deliver accurate, context-aware answers to your questions inside your ITSM workflow – no switching tabs, no keyword guessing.
- In-ticket AI suggestions next to your favorite tools (JIRA, ZenDesk, ServiceNow, ..)
- Smart assistants powered by your verified knowledge
- Connect your trusted IT knowledge to broader Enterprise AI services
5xReduction in search timeGive your service desk agents instant access to relevant knowledge.
Knowledge lifecycle on autopilot
Keep knowledge accurate and reliable with structured review, ownership and expiry while avoiding duplication and outdated content.
- Assigned article ownership and transfers during team changes
- Approval workflows and scheduled expiry alerts
- New knowledge request and feedback management
- Duplicate detection and consolidation
100%Knowledge FreshnessEnsure teams always work with accurate, up-to-date information.
No more unused knowledge bases
Make documenting easy with a simple editor your team can use right away, no training needed.
- Ready-made IT templates with AI-assisted writing and tagging
- Easy import of legacy documents or tickets to editable articles
- Drag-and-drop for diagrams, screenshots, and media
150,000+Professionals use Elium daily.No adoption barriers – teams actually use it.
Interactive decision trees
Guide agents through complex diagnostics with step-by-step support, ensuring consistent and accurate resolutions.
- Visual troubleshooting workflows with conditional branching
- Detailed procedures and solutions at resolution points
- Works for diagnostics, tutorials, and support escalation
20%Reduction in resolution timeReduce escalations by guiding first-line support to the right solution.
Faster onboarding for new colleagues
Document your best practices in one knowledge base, making onboarding faster and ensuring consistent service across all teams.
- Role-specific onboarding paths with SOPs from day one
- Step-by-step guides for common tasks and repeatable processes
- Consistent service delivery across all team members
30–70%Reduction in agent onboarding timeOnboard new techs in days with confident, reliable support.
Structured documentation
Turn knowledge into a strategic asset with clear, error-free documentation and enterprise-grade controls.
- Multi-dimensional structure for knowledge bases that scale
- Role- and team-based access control for sensitive information
- Full activity dashboards and version history for audit trails
98.8%Client retention year on year.Trusted by global enterprises managing thousands of procedures and their most valuable knowledge assets.
Migrate from
SharePoint, Confluence, and OneDrive.
Connect to your ITSM stack
Native integrations for Jira, Zendesk, Salesforce, GLPI and Easyvista — no developers needed.
98.8% of our clients choose us year after year
Trusted by teams alike
“We tested 11 tools before picking Elium – then pulled scattered know-how into one trusted hub. Now 500+ agents tap into 4,000+ procedures without the usual hassle. Our IT support runs faster, sharper, smoother. Plus, it’s European.”
Emma HDigital & Service Quality Team Lead,500 agents.
★ 10/10
“We reviewed 6 knowledge management solutions for our IT Service Desk. Elium slashed knowledge hunt time by 5x, stood out for simplicity and the value of a strong European vendor. ”
Bérangère G,Knowledge Management team
lead, SPIE ICS Services,200 agents.
lead, SPIE ICS Services,200 agents.
★ 10/10
Equip your team with organised knowledge right inside their tools
Discuss with our knowledge management experts.
Frequently asked questions
You can set up Elium Desk in minutes. It integrates with your existing tools—no extra resources or IT help needed.
Anyone on your support team can manage it. There's no need for a dedicated admin—permissions and update alerts keep everything on track.
Elium is easily integrated into the customer support tools and delivers quick search, clear answers, and guided workflows that teams rely on daily.
A KMS captures, organises, and surfaces team knowledge, so answers aren’t stuck in inboxes or someone’s head. For IT, this means faster fixes, fewer escalations, and no more scrambling for procedures. In a landscape of shrinking SLAs and constant change, Elium acts as a living repository that protects institutional knowledge and makes it actionable in real time.
Today’s KM must-haves? Contextual and multilingual search, content obsolescence tracking, smart templates, approval flows, detailed usage stats, and AI-powered assistance. Elium delivers all this—and more—wrapped in a clean, customisable UI that supports real-world workflows across teams.
Elium embeds into your service ecosystem— Salesforce, JIRA, Zendesk, Intercom, Easyvista—via native integrations and APIs. Agents get real-time, contextual knowledge suggestions directly in their tool of choice. It’s not just knowledge stored; it’s knowledge served, fast and frictionless.
Elium is AI-native by design. The full content base is vectorised and connected to Azure-hosted OpenAI APIs—guaranteeing data privacy and compliance. From conversational search to AI-assisted writing, summarisation and decision trees, AI isn’t a feature—it’s the framework.
Elium runs on sovereign EU cloud infrastructure, including SecNumCloud-certified providers. Compliance with GDPR, IT governance, and security protocols is built-in—not bolted on. You control access, revision flows, and audit trails down to the detail.
Migration with Elium is structured and supported. We help you map your content, enrich metadata, and convert docs to native knowledge entries—maximising AI-readiness. Whether from SharePoint, Confluence, or shared drives, expect a 3–7 day turnaround per base, with strategic support every step of the way.
No devs required. Elium’s admin console is fully no-code —so you can create templates, manage permissions, or launch workflows without a single line of script. Rollout is fast, updates are simple, and teams stay agile.
Yes. Elium connects natively with ticketing tools but also Microsoft Teams, OneDrive and more. Through APIs and plug-and-play integrations, knowledge flows into chatbots, support tools and governance systems—right where it’s needed.
KM isn’t just about tech—it’s how teams think, share and scale knowledge. Elium brings a proven methodology and expert partners to help embed KM culture across your org. From pilots to full rollouts, we support both the platform and the people who power it.