03 Dec
What happens when your AI gets the wrong answer? Usually, it’s not the AI that’s broken– it’s the knowledge feeding it.
Think about it: LLMs are essentially interpreters. They’re brilliant at processing information, but if the underlying knowledge is fragmented, outdated, or poorly structured, even the smartest AI will give you rubbish answers. In fact, your knowledge base isn’t just a reference library anymore – it’s the foundation your entire AI strategy runs on.
That’s why we’re rethinking knowledge management software from the ground up. Rather than just a place to store information, we’re building it as a living asset that needs versioning, quality control, and continuous maintenance – much like code. Over the past year, we’ve shipped 10 major updates that move us closer to this vision: treating organisational knowledge as something you actively develop and govern, not just accumulate.
Modern knowledge management software should do more than store information—it should amplify your team’s and your whole organisation’s intelligence. That’s the vision driving Elium’s latest updates. Consequently, we’ve transformed our knowledge base software with AI-powered features, seamless integrations, and enhanced security that make knowledge sharing effortless.
From democratising AI across all customers to integrating with your ITSM and customer service stack, here are the 10 most impactful evolutions in our knowledge management tool designed to help you work smarter, not harder.
1. Find answers in seconds : AI-accelerated access for all
Finding information shouldn’t be a treasure hunt. We’re rolling out features that help everyone access knowledge instantly. Moreover, you can get precise answers to your questions with Answer, whilst also saving time with auto-generated summaries on every article. Additionally, our AI Assistants guide your team through complex queries – and your knowledge managers monitor quality and take care of your feedback. Your knowledge base software now works at the speed of thought.
2. Create and improve knowledge effortlessly
Creating great content takes time—unless AI does the heavy lifting. To address this, we brought you the AI Editor to refine and transform your texts with intelligent suggestions. Furthermore, Import AI to convert PDFs into native Elium articles with one click. Consequently, whether you’re drafting from scratch or importing existing documents, these tools make sharing new knowledge effortless.
3. Connect our intelligence to yours : MCP and APIs for AI
For those who want to push the boundaries, we’ve opened up our Answer and Smart Assistants via API and via MCP to your own AI services such as OpenAI’s ChatGPT, Anthropic Claude, Mistral’s Le Chat, etc. This means you can now build custom integrations that leverage Elium’s AI brain. In other words, you can feed Elium answers into your internal chatbot or a custom portal. Ultimately, the possibilities are yours to define.
4. Turn knowledge gaps into action : Content requests
Knowledge gaps are inevitable, but they shouldn’t be permanent. With Content Requests, your users can now flag missing content directly in your knowledge management software. Assign each request to the right person, track progress with Open, In Progress, and Closed statuses, and activate the feature only in spaces where it makes sense. As a result, there are no more emails lost in the void—just a clear, controlled queue that ensures every gap gets filled.
5. Guided troubleshooting with Decision Trees
Complex procedures can be a nightmare to follow in text. To solve this, we’ve introduced Decision Trees. Specifically, we’ve built a visual, interactive way to guide users through step-by-step troubleshooting or processes within your knowledge base software. In fact, it’s perfect for support agents or anyone who needs to get from “Problem” to “Solution” without the guesswork.
6. Approval workflows that actually flow
Governance doesn’t have to be a bottleneck. Indeed, our new Multi-Step Approval allows for sequential reviews in your knowledge management tool, ensuring the right eyes see the content before it goes live. As such, it’s robust enough for compliance, yet flexible enough to keep things moving.
7. Browser extension: access your knowledge management tool anywhere
Why go to Elium when Elium can come to you? Our Browser Extension brings your knowledge base software to any webpage you visit. In addition, you can search, find, and even ask questions via the extension whilst you browse. Simply put, it’s your knowledge, right where you need it.
8. Your support stack, unified : GLPI, JIRA, EasyVista, Zendesk, Intercom
Customer support teams, we heard you. Switching tabs kills productivity. That’s precisely why we’ve launched deep integrations with EasyVista, GLPI, Intercom, JIRA, Zendesk. Now, you can query Elium’s Smart AI Assistants directly from your ticketing system to find answers and resolve issues without ever leaving your workflow. Overall, it’s faster, smoother, and frankly, how support should be.
9. Enterprise-grade security : Urgent notifications & Audit Log
For our admins, control is key. Therefore, we’ve introduced a comprehensive Audit Log (for Vault customers) to track security events in your knowledge base software, giving you full visibility into who did what. Moreover, paired with Urgent Notifications, you can now blast critical updates to your teams and track who’s read them. Ultimately, it’s about safety, security, and certainty.
10. And the “quick wins” bundle
Because the little things add up:
- User Registration: A smoother, faster welcome for new users.
- Stories are now Articles: Simpler language for everyone.
- Shared Alerts: Easily keep your team in the loop.
- Annotation Improvements: Never lose track of a comment again.
- Version Navigation: See exactly what changed, and when.
- Editor Upgrades: Multi-cell table formatting (finally!).
- Admin Refresh: Sleeker, faster management pages for Teams and Spaces.
Experience the future of knowledge management software
These updates aren’t just improvements—they’re the foundation of something bigger. We’re building Elium as a Knowledge Development Editor: a platform where you treat knowledge like code, with versions, quality checks, and continuous improvement. In practice, one well-maintained knowledge base powers multiple channels—customer support, internal assistants, public FAQs, your LLMs—without duplication or drift.
Essentially, two sides of the same coin: a rich environment for knowledge developers to build and maintain this asset, and ultra-simple consumption interfaces wherever people work—in ticketing systems, browsers, enterprise LLMs, or via API.
Modern knowledge management tools should amplify human intelligence, not replace it. Furthermore, they should integrate seamlessly with your tech stack, not create new silos. And in a world where organisations need to regain control over their data and how AI uses it, your knowledge is your competitive advantage. Ultimately, these updates help you take control of it.
We’re just getting started. Schedule a demo to see where we’re headed, or start your free trial to begin treating your knowledge like the strategic asset it is.
