Sub-processors
Every provider that touches customer data, and what they do
Application and Data Hosting
Google Cloud Platform
Default cloud hosting for the Elium application: compute and storage running in Google Cloud's Belgium region, with redundancy across European data centres.
EU
Aiven
Managed database hosting for the default deployment, running on Google Cloud's Belgium region.
EU
3DS Outscale
Sovereign French cloud (SecNumCloud-qualified) hosting application, database, and storage for customers on the Vault plan.
EU
Mandatory Third-Party Services
Processing personal identification information
SparkPost
Inbound and outbound email for the platform. Messages are processed in the Belgium region before delivery to the recipient.
EU
Mixpanel
Product analytics on platform usage to improve UX. Events stored in Mixpanel's Netherlands region.
EU
Datadog
Centralised application logs for incident investigation. Hosted in Datadog's Germany region.
EU
SigNoz
Centralised application logs for incident investigation. Hosted in SigNoz's Poland region.
EU
Sentry
Error and crash reports for incident investigation. Hosted in Sentry's Germany region.
EU
StartDeliver
Customer-success follow-up: usage signals shared with the Elium CSM team. Hosted in Germany.
EU
Not processing personal identification information
Bitmovin
Video transcoding for content uploaded to the platform. Processed transiently in Belgium for browser-ready playback.
EU
Embedly
Metadata extraction for public links shared on the platform: preview titles, descriptions, and thumbnails. Only publicly available URLs are processed.
United States
Refiner
In-product surveys and NPS. Responses are stored in Refiner's Ireland region for the lifetime of the survey.
EU
Chargebee
Subscription billing and invoicing. Holds billing-contact data only; stored in Chargebee's US region.
United States
Pingdom
Uptime and availability monitoring. Probes the public service URLs; no customer content is processed.
EU
Optional Third-Party Services
Processing personal identification information
Zendesk
Support ticketing for platform administrators. Tickets are stored in Zendesk's Ireland region.
EU
HubSpot
CRM and outbound communications for prospects and platform administrators. Hosted in HubSpot's Germany region.
EU
Dropbox
Optional Dropbox connector, activated per customer to surface Dropbox files inside Elium.
EU
Google Drive
Optional Google Drive connector, activated per customer to surface Drive files inside Elium.
EU
Microsoft OneDrive
Optional Microsoft OneDrive connector, activated per customer to surface OneDrive files inside Elium.
EU
Slack
Optional Slack connector, activated per customer to surface Slack content inside Elium.
EU
Not processing personal identification information
Microsoft Azure OpenAI
Azure OpenAI service used for selected generative-AI features. Content is processed transiently in the Sweden region with zero retention.
EU
DeepL
On-demand translation of platform content. Processed transiently in DeepL's Finland data centre.
EU
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