Knowledge management articles
How organisations capture what their teams know, keep it accurate and put it in front of the people and AI agents who need it.
Showing posts in Knowledge Management
Clear filter ×
Knowledge sharing vs knowledge management
Knowledge sharing is the act of passing on what you know. Knowledge management is the system that keeps it findable. Here is how the two differ and fit.
4 practical steps to an effective knowledge transfer plan
A knowledge transfer plan moves critical expertise from one person to another on purpose. Here are the four steps, and the mistakes that undo them.
Top 5 benefits of knowledge sharing across your whole company
Knowledge sharing is easy to praise and hard to justify. Five benefits that hold up, with the research behind each one.
Knowledge management ROI: how to calculate it
Knowledge management ROI is hard to attribute and easy to fake. The formula, what to measure, and a worked calculation you can adapt to your own data.
Why large companies need knowledge management
In a company of 50,000, several people have already solved your problem and none of them know about each other. What to do about it.
Knowledge management in the pharmaceutical industry
ICH Q10 names knowledge management as an enabler of the pharmaceutical quality system. What that means in practice, and why documentation alone is not enough.
How to write SOPs that actually work for operations and onboarding
Create SOPs that get new hires productive sooner, preserve knowledge when people leave and keep the work consistent. A guide for operations and HR teams.
AI knowledge management: why enterprises fail at the foundation
A 140-person service desk at SPIE ICS: turnover halved, search time cut by 73%. The key? Build knowledge management before you touch AI.
How AI Ensures Accuracy and Timeliness in Your Knowledge Base
A knowledge base goes stale quietly. How AI helps spot what has aged, and where it still takes a person to decide what is true.
AI-Powered Knowledge Management: Elium’s Next Big Step
Three AI features now in Elium: Answer AI for instant answers, Smart Editor for writing, and Smart Assistants for routine knowledge tasks.
Enhancing Productivity with RAG and LLMs in Knowledge Management Software
RAG lets a language model answer from your own content instead of its training data. How that works inside a knowledge platform.
No AI without knowledge: what LLMs need from your knowledge management
A large language model knows the internet, not your company. Why knowledge management is the part of an AI project nobody budgets for.
AI chatbots in sales: what they change, and what they need
Sales AI chatbots answer fast, but only as well as the knowledge behind them. What they change, and what they need to work.
Using AI for better customer support and knowledge sharing
AI in customer service is only as good as the answers it can reach. How support teams give their AI something worth quoting.
AI-powered knowledge management: Building and sustaining healthy knowledge bases
A knowledge base decays quietly: stale pages, no owner, no review date. How to spot the rot early and keep AI answers correct.
Knowledge management for scaling companies
What breaks first when a company scales is not the product, it is the knowledge behind it. Here is what to fix, and in what order.
Synchronous vs. asynchronous communication: All you need to know to optimise remote teams
Some things need a meeting. Most do not. How remote teams decide what belongs in a call and what belongs in writing.
7-Strategy approach to nurture knowledge sharing in your organisation
Seven ways to get people sharing what they know, from how you design the office to how you reward the person who writes it down.
7 team-focused steps to an effective change management
Change management fails when it is done to people rather than with them. Seven steps that keep the team in the room.
7 Major workplace communication issues and how to solve them
Information overload, silos, unclear ownership: seven communication problems that slow teams down, and what actually fixes each one.
Understanding the Differences Between Data, Information and Knowledge
There are three generic things we usually refer to when we use the words ‘data’, ‘information’ and ‘knowledge’. Let's find out the differences.
What is procedural knowledge and how you can make the most of it?
Procedural knowledge is the know-how behind tasks and skills: how things actually get done. What it is, and how to capture it.
4 Benefits of a Learning Organisation
A learning organisation turns what one team works out into something the whole company knows. Four benefits, from growth to customer loyalty.
Enabling Knowledge Sharing for Efficient Customer Success Teams
Six ways knowledge sharing helps a customer success team, from faster decisions to problems solved once instead of every time.
How to Build an Efficient Research Repository for Your Team
UX research is an essential part of any successful business. You can’t deliver excellent products and services without listening to users’ voices.
Top 3 Tips To Ensure Knowledge Is Not Lost When An Employee Leaves Your Company
Understand the value of institutional knowledge management and use our three tips to preserve it proactively.
Working remotely: One year after
A year of remote work, and what it taught us about keeping a team's knowledge together when nobody shares an office.
The 5 Big Differences Between a Knowledge Base and Knowledge Sharing
A knowledge base stores answers. A knowledge sharing platform gets people to write them. Five differences that decide which you need.
Intranet, Wiki, or Knowledge Management Platform: What’s the Difference?
Intranet, wiki or knowledge platform: they hold the same documents and do very different jobs. Which one your team actually needs.
What is implicit knowledge and how is it different from tacit knowledge?
Implicit knowledge is what your team knows but has never been asked to write down. How it differs from tacit knowledge, and why it matters.
The 3 types of knowledge you need to capture
The Difference Between Explicit, Implicit, and Tacit Knowledge (and Why You Need Them All)
How to Know If Your Knowledge Sharing Efforts Are Working?
Knowledge sharing is easy to start and hard to justify. Three metrics that show whether yours works: usage, time saved and answer quality.
Monitoring Your Platform Just Got Easier
Knowledge management is the key to overcoming communication challenges in your business, removing silos that limit your team’s potential.
Explicit Knowledge: 3 Keys to Great Documentation
If you want employees to understand and act on explicit knowledge, you need an explicit knowledge management strategy.
Tacit Knowledge: How to Capture and Codify It for Your Employees
As hard to communicate as tacit knowledge is, it’s essential that you find ways to capture it and make it usable by your team members.
6 Reasons Your Staff Needs A Single Source Of Truth
Now’s the time to get your data problem under control. It all starts with a single source of truth (SSOT).
A guide to launching your knowledge sharing platform
Launching a knowledge sharing platform to your employees can be a big project, and needs good preparation.
Measuring satisfaction on your knowledge-sharing platform
How to measure satisfaction on your knowledge-sharing platform. Covers objectives, a three-part question framework, and tips to maximise your response rate.
5 Reasons Collaboration Fails
Organisations need collaboration more than ever, but it’s often confused for teamwork, or overlooked as simply cooperation.
Knowledge curation in the age of information overload
Digital workplace tools are evolving and the rise of Slack is boosting competition around enterprise communication platforms.
15 tips to help you choose the right name for your knowledge sharing platform
The name people give your knowledge platform decides whether they talk about it. 15 tips for picking one that sticks.
8 questions to evaluate your knowledge sharing project
Eight questions to answer before you choose a knowledge sharing tool, so you buy for how your teams work and not for a feature list.
Ready to put your team's knowledge to work?
See it on your own knowledge.
See how Elium gives your teams and your AI agents one source of answers they can trust.