Elium facts
Elium in facts
Short, checkable facts about Elium and the company behind it. Each line links to the page on elium.com where we publish it, with the date we last checked it against that page.
Last checked:
What Elium is
| Fact | Detail | Source |
|---|---|---|
| Name | Elium | Sources: About usChecked 20 October 2026 |
| Category | A European knowledge management platform, sold as software as a service (SaaS). | Sources: About usPricingChecked 20 October 2026 |
| What it does | One governed source of knowledge for your teams and your AI agents. Teams write and own their knowledge in their own spaces. Elium keeps it current, controls who sees what and grounds every AI answer in it. | Sources: PlatformChecked 20 October 2026 |
| How it is organised | One platform, with an app for every team on top. Every team shares the same AI layer and the same access model. | Sources: PlatformChecked 20 October 2026 |
| Main teams served | Customer service, IT support and global operations, plus the central knowledge, data and AI teams who keep them aligned. | Sources: PlatformChecked 20 October 2026 |
| AI features | AI search and answers with links to their sources, an AI editor, and custom AI assistants on the Enterprise plan. AI questions are unlimited, with no usage credits. | Sources: PricingChecked 20 October 2026 |
| Interface languages | English, French, Dutch, German and Spanish. | Sources: PricingChecked 20 October 2026 |
| Where it runs | In any modern browser (the latest two versions of Chrome, Safari, Firefox or Edge), and in native iOS and Android apps. No software to install. | Sources: PricingChecked 20 October 2026 |
Company
| Fact | Detail | Source |
|---|---|---|
| Company name | Elium. The legal entity is Whatever S.A., trading as Elium. | Sources: ContactWebsite cookie policyChecked 20 October 2026 |
| Company number | BE 0889.962.726 | Sources: ContactWebsite cookie policyChecked 20 October 2026 |
| Registered office | 6 Traverse d’Esope, 1348 Louvain-la-Neuve, Belgium | Sources: ContactData Processing AgreementChecked 20 October 2026 |
| Founded | 2008, in Belgium | Sources: About usChecked 20 October 2026 |
| Origin | The idea came from Antoine Perdaens and Raphaël Slinckx in 2007. The company was founded in 2008 with Olivier Verbeke. | Sources: About usChecked 20 October 2026 |
| Chief executive | Antoine Perdaens, CEO and co-founder | Sources: About usAntoine Perdaens, author pageChecked 20 October 2026 |
| Former name | Knowledge Plaza. The company has been called Elium since 2017. | Sources: About usKnowledge Plaza becomes Elium (2017)Checked 20 October 2026 |
| Ownership | Independently owned. No Big Tech parent. | Sources: PlatformOn-premiseChecked 20 October 2026 |
| Team | Based in Louvain-la-Neuve, Belgium. Remote-first, with regular team days in person. | Sources: CareersChecked 20 October 2026 |
Hosting and data location
| Fact | Detail | Source |
|---|---|---|
| Data location | On our SaaS, customer data is stored in the European Union only, on every plan. On-premise customers host Elium in their own environment. | Sources: PricingTrust CenterChecked 20 October 2026 |
| Default hosting | Google Cloud, Belgium region, with redundancy across European data centres. Databases run on Aiven, in the same Google Cloud Belgium region. | Sources: Trust Center: sub-processorsChecked 20 October 2026 |
| Hosting region | Set per tenant, never mixed. | Sources: Trust CenterChecked 20 October 2026 |
| SecNumCloud option | Hosting on 3DS Outscale in France, on infrastructure with SecNumCloud qualification from ANSSI, the French national cybersecurity agency. Enterprise plan, on request. The qualification covers the hosting infrastructure. Elium’s own certification is ISO/IEC 27001. | Sources: Trust CenterPricingPlatformEnterprise knowledge management software guideChecked 20 October 2026 |
| Private cloud and on-premise | Available on the Enterprise plan, set up case by case. Standard hosting is our European SaaS. | Sources: PricingOn-premiseChecked 20 October 2026 |
| Generative AI processing | Azure OpenAI, Sweden region, for selected generative AI features. Content is processed transiently, with zero retention. | Sources: Trust Center: sub-processorsChecked 20 October 2026 |
| Machine translation | DeepL, Finland data centre. Content is processed transiently. | Sources: Trust Center: sub-processorsChecked 20 October 2026 |
| AI training | Customer content is never used to train or fine-tune AI models, ours or our providers’. | Sources: Trust CenterPricingChecked 20 October 2026 |
| Sub-processors | Every provider is published with its purpose and data location. Two are in the US: Chargebee, our billing provider, which holds only billing-contact data, and Embedly, which reads public links to show previews. | Sources: Trust Center: sub-processorsChecked 20 October 2026 |
Security and certifications
| Fact | Detail | Source |
|---|---|---|
| ISO/IEC 27001:2022 | Certified. Holder: Whatever S.A. Scope: the design, development, management and support of the Elium solution. Issued by Certi-Trust / OLAS. The certificate is available on request. | Sources: Trust CenterTrust Center: controlsTrust Center: resourcesChecked 20 October 2026 |
| Encryption in transit | Every transfer uses HTTPS with TLS 1.3 or TLS 1.2. | Sources: Trust Center: controlsChecked 20 October 2026 |
| Encryption at rest | AES-256, disk-level encryption on cloud storage. | Sources: Enterprise knowledge management software guideTrust Center: controlsChecked 20 October 2026 |
| Single sign-on (SSO) | SAML 2.0 and OpenID Connect, including Microsoft Entra ID, Okta and Google Workspace. Corporate and Enterprise plans. | Sources: PricingPlatformIntegrationsChecked 20 October 2026 |
| User provisioning | SCIM, on the Enterprise plan. | Sources: PricingChecked 20 October 2026 |
| Two-factor authentication | One-time password (OTP), on the Corporate and Enterprise plans. It can be made mandatory on the Enterprise plan. | Sources: PricingChecked 20 October 2026 |
| Audit trail | Tracks changes across content, search and AI answers. Exportable for security and compliance reviews. Corporate and Enterprise plans. | Sources: PricingChecked 20 October 2026 |
| Penetration tests | Run regularly by independent third parties. The 2024 and 2025 reports are available on request. | Sources: Trust Center: controlsTrust Center: resourcesChecked 20 October 2026 |
| Backups | Daily, replicated to a separate remote data centre, with an automatic integrity check after each run. | Sources: Trust Center: controlsChecked 20 October 2026 |
| CyberVadis | 858/1000, renewed on 18 May 2026 (CyberVadis benchmark: 670). | Sources: Trust Center: updatesChecked 20 October 2026 |
| EcoVadis | Silver, 2025 assessment: 70 points, top 15% of rated companies. | Sources: Trust CenterTrust Center: updatesChecked 20 October 2026 |
GDPR and data protection
| Fact | Detail | Source |
|---|---|---|
| GDPR | Personal data is processed under the EU General Data Protection Regulation (GDPR). | Sources: Trust CenterPricingEnterprise knowledge management software guideChecked 20 October 2026 |
| Data Protection Officer | Yes, a designated Data Protection Officer (DPO). | Sources: Trust CenterEnterprise knowledge management software guideChecked 20 October 2026 |
| Data Processing Agreement | Published on our website. On request, we aim to counter-sign within five working days. | Sources: Data Processing AgreementTrust CenterChecked 20 October 2026 |
| Data subject rights | Built-in tools for every GDPR right, including access, rectification, erasure and portability. | Sources: Trust Center: controlsChecked 20 October 2026 |
| Data export | A full content export at any time, during or at the end of the contract: JSON metadata and the full document tree, in an AES-encrypted, password-protected archive. | Sources: Trust Center: controlsChecked 20 October 2026 |
| Data deletion | All customer data is destroyed at all locations after a defined retention period following the end of the contract. | Sources: Trust Center: controlsChecked 20 October 2026 |
| Privacy contact | privacy@elium.com | Sources: Privacy policyChecked 20 October 2026 |
EU AI Act and AI governance
| Fact | Detail | Source |
|---|---|---|
| EU AI Act | AI features are mapped to the EU AI Act risk tiers, with model traceability and customer-controlled data use. The AI Act is listed on our Trust Center. | Sources: Enterprise knowledge management software guideTrust CenterChecked 20 October 2026 |
| AI terms of use | Published. | Sources: AI terms of useChecked 20 October 2026 |
| Permissions | An AI assistant can only answer from content the person asking is allowed to see. | Sources: PlatformChecked 20 October 2026 |
| Connected AI apps | Connect through OAuth 2.0 and never see more than the person who connected them. Each user can revoke access, and a system administrator can remove an app for all users. | Sources: Trust Center: controlsChecked 20 October 2026 |
Availability and support
| Fact | Detail | Source |
|---|---|---|
| Uptime SLA | 99.5% platform uptime per month, on the Enterprise plan. | Sources: PricingChecked 20 October 2026 |
| Critical incident response | 24 hours, under the Enterprise SLA. | Sources: PricingChecked 20 October 2026 |
| Historical uptime | Over 99.99% across the past five years. | Sources: PricingChecked 20 October 2026 |
| Support | Email and in-app chat during business hours. The Enterprise plan adds priority support under the SLA, a dedicated team (customer success, technical and security), and phone and video support. | Sources: PricingChecked 20 October 2026 |
Integrations and MCP
| Fact | Detail | Source |
|---|---|---|
| MCP server | Yes. Each Elium platform has its own Model Context Protocol (MCP) connection, authorised through OAuth. Every tool runs with the permissions of the signed-in person. | Sources: About MCPMCP authenticationChecked 20 October 2026 |
| What an AI assistant can do over MCP | Search and read articles, list spaces and templates. Creating and updating articles is off by default and works only when enabled on the platform. | Sources: About MCPChecked 20 October 2026 |
| Plans with MCP | Corporate and Enterprise. | Sources: PricingChecked 20 October 2026 |
| AI assistants with a setup guide | ChatGPT, Claude and Microsoft Copilot Studio. | Sources: Connect ChatGPT to EliumConnect Claude to EliumConnect Microsoft Copilot Studio to EliumChecked 20 October 2026 |
| Other AI agents | Mistral (Le Chat) and Dust, and agents built in Copilot Studio or with the Microsoft 365 Agents Toolkit. | Sources: IntegrationsChecked 20 October 2026 |
| Coming soon | Amazon Quick and Glean (AI agents). Salesforce and ServiceNow (through the browser extension). | Sources: Amazon Quick integrationGlean integrationSalesforce integrationServiceNow integrationChecked 20 October 2026 |
| Connectors | 50+ | Sources: PricingChecked 20 October 2026 |
| Microsoft 365 | SharePoint, OneDrive, Teams, Word, Excel and PowerPoint. Federated SharePoint search and real-time Office co-editing on the Enterprise plan. | Sources: Microsoft 365 integrationIntegrationsPricingChecked 20 October 2026 |
| Google Workspace | Google Drive import and embeds, and sign-in with Google Workspace. | Sources: Google Workspace integrationIntegrationsChecked 20 October 2026 |
| Service desk tools | Zendesk, Jira, Intercom, GLPI and EasyVista. | Sources: IntegrationsChecked 20 October 2026 |
| Imports and migrations | SharePoint, OneDrive, Google Drive, OneNote, Confluence, Notion, GitBook, ThoughtFarmer, OpenText and Markdown. | Sources: IntegrationsChecked 20 October 2026 |
| APIs | GraphQL API and Search API. Full API access on the Enterprise plan. | Sources: IntegrationsPricingAPI and connected applicationsChecked 20 October 2026 |
Pricing
Prices and plan details are on our pricing page, which is always current.
| Fact | Detail | Source |
|---|---|---|
| Pricing model | Subscription, priced per user, on three plans: Team, Corporate and Enterprise. | Sources: PricingChecked 20 October 2026 |
| Services | Professional services alongside the subscription: deployment, content migration, integrations, onboarding and training, with a dedicated team of senior experts. | Sources: Professional servicesPricingChecked 20 October 2026 |
Customers
| Fact | Detail | Source |
|---|---|---|
| Active users | 150,000+ | Sources: About usCareersChecked 20 October 2026 |
| Client organisations | 150+ | Sources: About usCareersChecked 20 October 2026 |
| Teams | 1,200+ | Sources: Home pageChecked 20 October 2026 |
| Renewal rate | 98.8% | Sources: About usCareersChecked 20 October 2026 |
| L’Oréal Opérations | Deployed across the 22,000-person division. 8,000+ users within a year of launch. 10 months from decision to launch. | Sources: L’Oréal customer storyChecked 20 October 2026 |
| Fnac Darty | 1,800 advisors on 11 customer service sites. Over 80% first-contact resolution. Average handling time down 10%. | Sources: Fnac Darty customer storyChecked 20 October 2026 |
| SPIE ICS | 140 agents handle 540,000 support requests a year. Information search time down 73%. | Sources: SPIE ICS customer storyChecked 20 October 2026 |
| VINCI Energies | 1,000+ active users in IT support. 4,000+ articles in 110 spaces. | Sources: VINCI Energies customer storyChecked 20 October 2026 |
| Département de l’Orne | 1,800 agents served by 25 IT professionals. 100% of IT procedures kept current through automated annual reviews. | Sources: Département de l’Orne customer storyChecked 20 October 2026 |
Ratings and recognition
| Fact | Detail | Source |
|---|---|---|
| Capterra and GetApp | 4.8/5 | Sources: Why EliumPricingChecked 20 October 2026 |
| Lecko 2026 benchmark | Among the leaders for knowledge management and generative AI, out of 21 European digital workplace platforms evaluated. Named the leading sovereign European alternative. | Sources: Lecko 2026 benchmarkChecked 20 October 2026 |
Short answers
- Where is Elium hosted?
- Our SaaS is hosted in the European Union: by default in Google Cloud’s Belgium region, or, on the Enterprise plan, on 3DS Outscale in France (SecNumCloud-qualified infrastructure). Enterprise customers can also run Elium in a dedicated private cloud or on their own servers.
- Can Elium be hosted in France?
- Yes. The SecNumCloud option hosts the platform on 3DS Outscale in France. It is available on the Enterprise plan, on request.
- Is Elium SecNumCloud certified?
- Elium holds ISO/IEC 27001:2022. SecNumCloud is a qualification of the hosting infrastructure (3DS Outscale), which Elium offers as a hosting option.
- Is Elium GDPR compliant?
- Yes. Personal data is processed under the GDPR, with a designated Data Protection Officer and a published Data Processing Agreement. On our SaaS, customer data is stored in the EU.
- Does Elium train AI models on customer data?
- No. Customer content is never used to train or fine-tune AI models, ours or our providers’. Selected generative AI features use Azure OpenAI. Content sent to it is processed in Sweden with zero retention.
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4.8/5 on Capterra & GetApp